Kelly Edwards
Birmingham,AL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
30
30
years of professional experience
Work History
Owner/District Sales Manager
Filter Queen Canada
09.2006 - 04.2022
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Owner/Call Center Executive
Filter Queen Canada
08.2000 - 09.2006
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Generated revenues yearly and effectively capitalized on industry growth.
Owner Sales/Sales/Customer Service Representative
Filter Queen Canada
09.1992 - 08.2000
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Social Sciences
Dalhousie University
Halifax NS09.1990
High School Diploma -
Holy Angles High School
Sydney Cape Breton Island NS06.1990
Skills
- Business Management
- Regulatory Compliance
- Labor Relations
- Persuasive Negotiator
- Compelling Presentations
- Sales Presentations
- Contract Management
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer after market sales which led to developing an inside sales call center to resolve customer call backs.
Yoga, Running, Gardening, Hiking
I am a certified Ashtanga yoga instructor. I have run several different races from 5k to full marathons. I love to garden and have harvested several things every year for the cellar. Hiking is a passion of mine. I have climbed a few mountains with my most accomplished being Mount Rainier in Washington.
Timeline
Owner/District Sales Manager
Filter Queen Canada
09.2006 - 04.2022
Owner/Call Center Executive
Filter Queen Canada
08.2000 - 09.2006
Owner Sales/Sales/Customer Service Representative
Filter Queen Canada
09.1992 - 08.2000
Bachelor of Arts - Social Sciences
Dalhousie University
High School Diploma -
Holy Angles High School
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