Kelly Elders

As the sales manager I report to the president and owner of the company. My goal this year is to accomplish $1,000,000 of new sales. I have accomplished $575,000 in closed sales year to date. I also work very closely with key existing customers to keep them informed of any changes they may be happening in the industry.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

• Developed production schedules according to deadlines for existing orders and sales forecasting.
• Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Planned and established production schedules and optimized control levels for diversified manufacturing operations.
• Developed, released and monitored daily schedules to foster on-time completion of finished products.
• Presented updated order and production status reports to sales staff and management.
• Used and still do use Global Shop Solutions ERP Systems

• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
• Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
• Boosted sales through effective merchandising strategies and attention to product placement on the floor.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.