Kelly Emerick
Allentown,PA
Summary
Experienced Quality Assurance Professional with over 20 years of expertise in food safety and product integrity. Proficient in leading QA teams, ensuring compliance with industry standards, and enhancing operational efficiency. Skilled in training and development, documentation management, and problem-solving. Demonstrates a strong commitment to quality outcomes and team success.
Overview
32
32
years of professional experience
Work History
Quality and Food Safety Technician
Just Born Quality Confections
07.2025 - Current
- Developed and implemented quality assurance protocols to enhance food safety compliance.
- Conducted thorough inspections of production processes to identify potential hazards and mitigate risks.
- Trained staff on food safety standards and best practices, ensuring adherence to regulatory requirements.
- Collaborated with cross-functional teams to resolve quality issues and improve overall product integrity.
- Analyzed data from quality control tests to drive process improvements and maintain consistency.
- Led investigations into non-conformance incidents, implementing corrective actions and preventive measures.
- Reviewed supplier compliance documentation, ensuring alignment with internal quality standards and regulations.
- Maintained accurate records of inspections, audits, and training sessions for regulatory review purposes.
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Enhanced product quality by conducting routine inspections and implementing corrective actions.
- Conducted training sessions on food safety standards and best practices, raising awareness among production staff members.
- Improved communication between departments by participating in regular meetings and sharing relevant findings from quality assurance activities.
- Collaborated with cross-functional teams to address product issues, improving overall customer satisfaction.
- Facilitated root cause analysis investigations for reported non-conformances, developing corrective action plans to prevent recurrence.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
QA Lab Coordinator
Post Consumer Brands
04.2023 - 07.2025
- Led laboratory staff in daily operations, ensuring efficient task assignment and high-quality instruction.
- Developed and delivered training programs for new employees, focusing on laboratory techniques and safety protocols.
- Delegated work to staff, setting priorities and goals.
- Conducted quality reviews of employee work, enforcing strict adherence to standards and procedures.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed data generated from analytical tests performed in order to identify trends or anomalies that may require further investigation.
- Used time management and adaptability skills to prioritize and address issues within the lab and out on the production floor.
- Collected and organized data to perform data analysis and prepare technical reports.
- Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
- Coordinated laboratory operations, ensuring compliance with safety and quality standards.
- Managed scheduling for sample testing, optimizing resource allocation and turnaround times.
- Assessed quality and integrity of products against specifications.
- Collaborated with scientists and engineers to coordinate work and determine solutions.
- Updated standard operating procedures regularly based on changes made within the lab environment.
Commercial Truck Driver
JB Hunt Transport
03.2022 - 04.2023
- Maintained safe driving habits to protect property and general public on roadways.
- Kept vehicle clean and presentable to maintain solid company reputation.
- Inspected vehicles regularly to identify issues quickly, reporting problems to company mechanics.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Planned destinations and mapped out routes to maintain on-time deliveries.
CDL Delivery Driver
Performance Foodservice/ Reinhart Foodservice
11.2017 - 03.2022
- Properly maintained trailer temperatures according to food safety standards
- Delivered and inspected food packaging to insure a safe and quality product
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Documented time of delivery to record completion of order.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Resolved customers' complaints regarding products or services.
QA Lead/Administration Assistant
Lowes Distribution Center
01.2006 - 07.2017
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Researched employee receiving errors and corrected accordingly to insure proper supplier billing
- Worked with over 100 store receiving clerks to resolve shipping issues from the distribution center
- Ran daily reports detailing incoming and outgoing inventory along with damage claims
- Coordinated with vendors to return damaged and incorrect shipments
- Created standard operating procedure guides for various jobs within the RDC
- Organized a damage committee to bring awareness and culture change to employees
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Organized files, developed spreadsheets, faxed reports and scanned documents
Kennel Attendant
PA SPCA
08.1999 - 01.2006
- Performed vet tech services, including administering vaccines, implanting microchips, giving oral and injectable medicines, and treating minor wounds.
- Provided assistance in training volunteers or new employees on proper animal care techniques.
- Screened individuals interested in adopting pets.
- Coordinated activities related to the intake, adoption, transfer, and release of animals from the facility.
- Assisted with animal cruelty investigation complaints.
- Processed paperwork associated with adoptions and transfers of animals from the facility.
- Maintained accurate records of animal health care and treatments.
- Walked dogs while enforcing good behavior and manners.
- Groomed animals by giving baths, haircuts, and nail trims.
- Prepared food to meet the needs of animals under care with appropriate meals.
- Socialized animals to prepare for adoption.
- Participated in educational programs designed to promote responsible pet ownership within the community.
- Coordinated with other animal shelters and breed-specific rescues to help move animals into other facilities when ours was full.
Hairstylist
Holiday Hair
06.1993 - 08.1999
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended hair styles to compliment clients' facial features and coloring.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Mentored new staff to enhance personal growth and increase productivity.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Scheduled client appointments.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
Education
Certificate of Technical Studies - HACCP
AIB International
10-2025
Certificate of Technical Studies - Better Processing
University of Tennessee
Knoxville, TN04-2024
PCQI - Preventative Controls For Animal Food
FSPCA
04-2024
High School Diploma -
Shamokin Area High School
Shamokin, PA06.1993
Cosmetology And Managers Licenses - Cosmetology
Northumberland County Vocational Technical School
Shamokin, PA06.1993
Skills
- Quality Assurance Protocols
- Safety Compliance
- Team Leadership
- Data Analysis
- Project Coordination
- Documentation Management
- Analytical Problem Solving
Timeline
Quality and Food Safety Technician
Just Born Quality Confections
07.2025 - Current
QA Lab Coordinator
Post Consumer Brands
04.2023 - 07.2025
Commercial Truck Driver
JB Hunt Transport
03.2022 - 04.2023
CDL Delivery Driver
Performance Foodservice/ Reinhart Foodservice
11.2017 - 03.2022
QA Lead/Administration Assistant
Lowes Distribution Center
01.2006 - 07.2017
Kennel Attendant
PA SPCA
08.1999 - 01.2006
Hairstylist
Holiday Hair
06.1993 - 08.1999
PCQI - Preventative Controls For Animal Food
FSPCA
High School Diploma -
Shamokin Area High School
Cosmetology And Managers Licenses - Cosmetology
Northumberland County Vocational Technical School
Certificate of Technical Studies - HACCP
AIB International
Certificate of Technical Studies - Better Processing
University of Tennessee