Summary
Overview
Work History
Education
Skills
Certification
Timeline
ResearchAssistant

Kelly E. Mowery

Pittsburgh,PA

Summary

Customer focused, motivated, and skilled office professional with over a decade of proven experience in the medical benefit field. Support oriented with a high interest in strengthening teams through collaboration, and continuous improvement. Seeking an opportunity to leverage my abilities while continuing professional growth within a strong organization equally as dedicated to success as I am.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Employee Benefits Program Analyst

Babb, Inc.
03.2023 - Current
  • Migrated various clients from Bernie Portal to Employee Navigator; developed onboarding and renewal processes.
  • Conducted demos and provided education to employers and employees, collaborating with HR staff.
  • Managed payroll integrations and data exchanges on Employee Navigator.
  • Facilitated open enrollments and collaborated with our internal TPA team for eligibility updates.
  • Leveraged a decade of experience to enhance department projects and troubleshoot client issues.

Account Executive

Brian Patten & Associates
10.2021 - 02.2023
  • Acted as liaison between clients, brokers, and vendors, managing a book of business with over 30 clients.
  • Processed benefit changes and ensured data accuracy in designated platforms.
  • Audited vendor billing and enrollment files using Microsoft Excel tools.
  • Assisted with open enrollment preparations and served as point of contact for benefit issues.
  • Maintained Salesforce records and supported call center duties as needed.

Senior Account Manager

CDS Administrators
03.2017 - 10.2021
  • Managed billing and claims reimbursement processing, including death benefit claims and annuity distributions.
  • Prepared and transferred eligibility files, collaborated with IRS for Health Care Tax Credit Program.
  • Assisted in open enrollment mailings, audited 1095 and 1099 tax documents.
  • Built processes and trained staff on benefit processing protocols and performed work audits.

Account Manager

CDS Administrators
03.2013 - 02.2017
  • Troubleshot benefit questions and escalated technical issues to Upper Management.
  • Billed member and group accounts, prepared reports for ACH debits, and maintained Accounts Payables.
  • Processed Medicare Part B reimbursements and other Health Reimbursement benefits.
  • Performed duties of Eligibility Coordinator and Administrative Assistant as needed.

Eligibility Coordinator

CDS Administrators
09.2011 - 03.2013
  • Processed eligibility updates, terminations, and guided senior members transitioning to Medicare.
  • Organized documentation for member accounts and prepared system claims.
  • Provided customer service support and reconciled participant accounts.

Senior Service Professional

Holiday Inn Express Irwin
07.2003 - 09.2011
  • Managed housekeeping schedules and supply orders, created employee handbook, and performed performance audits.
  • Served as guest service representative for two years.

Education

Bachelor of Science - General Arts and Sciences, Science and Mathematics Option

Penn State University, Behrend
Erie, PA

Skills

  • Windows, Linux and Mac Operating Systems
  • Employee Navigator, Luminx, Basys, Sequel Pro, Ease, BSwift, ADP, Paylocity, Plan Source, Salesforce, Applied EPIC
  • Filezilla, Baracuda, Data Connect, Citrix, Egnyte
  • Experience with C, Visual Basic, SQLite
  • Proficient with Microsoft Office Excel, Word, Access, PowerPoint
  • Office and Staff Administration / Data Entry / Training / Mentoring / Auditing & Reconciling Data / Project Management / Data Analytics

Certification

  • Accident and Health, Life and Fixed Annuities - Pennsylvania
  • Lean Six Sigma Green Belt - Six Sigma Global Institute, Credential ID: 138514660

Timeline

Employee Benefits Program Analyst

Babb, Inc.
03.2023 - Current

Account Executive

Brian Patten & Associates
10.2021 - 02.2023

Senior Account Manager

CDS Administrators
03.2017 - 10.2021

Account Manager

CDS Administrators
03.2013 - 02.2017

Eligibility Coordinator

CDS Administrators
09.2011 - 03.2013

Senior Service Professional

Holiday Inn Express Irwin
07.2003 - 09.2011

Bachelor of Science - General Arts and Sciences, Science and Mathematics Option

Penn State University, Behrend

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Kelly E. Mowery