KELLY EPPS
Roanoke Rapids,NC
Summary
Achieved high customer satisfaction by effectively managing interactions and resolving concerns.,Optimized workflows to improve service delivery and operational efficiency.,Positioned to translate customer service expertise into impactful contributions within a production environment.
Overview
17
17
years of professional experience
Work History
Stay at Home Parent
Self-employeed
Roanoke Rapids, NC
10.2025 - Current
- Organized daily schedules to ensure balanced time management for educational and recreational activities.
- Developed and implemented effective routines that promoted independence and self-discipline in children.
- Facilitated learning experiences through creative play, fostering cognitive and social skill development.
- Managed household budgets and expenses, optimizing resources for family needs and activities.
Customer Service Representative
QVC
West Chester, PA
02.2023 - 10.2025
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
Daycare Teacher's Assistant
Noahs Ark Daycare
Roanoke Rapids, NC
08.2018 - 05.2021
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Cashier
Lowes
Roanoke Rapids, NC
04.2017 - 06.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Request information or assistance using paging systems.
Cashier
Walmart
Roanoke Rapids, NC
07.2009 - 09.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Weigh items sold by weight to determine prices.
- Issue trading stamps, and redeem food stamps and coupons.
- Cash checks for customers.
Education
High School Diploma - undefined
Roanoke Rapids High School
Roanoke Rapids, NC06.2008
Skills
- Achieved data integrity in account updates through meticulous oversight
- Transformed complaint resolution processes, significantly enhancing customer experience
- Maximized operational efficiency by coordinating effective scheduling
- Improved delivery performance by streamlining shipping procedures
- Delivered effective solutions through strategic critical thinking
- Resolved operational challenges by leading focused problem-solving efforts
- Increased retail sales by providing exceptional customer service
- Cultivated a reputation for reliability and punctuality in professional conduct
Timeline
Stay at Home Parent
Self-employeed
10.2025 - Current
Customer Service Representative
QVC
02.2023 - 10.2025
Daycare Teacher's Assistant
Noahs Ark Daycare
08.2018 - 05.2021
Cashier
Lowes
04.2017 - 06.2017
Cashier
Walmart
07.2009 - 09.2013
High School Diploma - undefined
Roanoke Rapids High School