Kelly Esquivel

Managed daily operations of the business, including staff, sales, inventory, and accounting.

• Developed business plan and budget to maximize profitability.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Set pricing structures according to market analytics and emerging trends.
• Developed targeted marketing strategies that increased product and service visibility.
• Analyzed market trends and customer feedback to uncover growth opportunities.
• Oversaw inventory management and procurement of fabrics and supplies.
• Crafted handmade chunky blankets with attention to detail.

• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Managed daily operations of a busy gymnastics facility.
• Managed budgeting and financial planning processes for the organization.
• Implemented customer service protocols, resulting in improved member satisfaction and retention.
• Developed operational procedures that streamlined gym activities and reduced operational delays.
• Coordinated staff training and development programs.
• Supervised staff members, organized schedules and delegated tasks.
• Facilitated team meetings to align staff on goals and initiatives.
• Maintained communication with parents regarding student progress and events.
• Fostered relationships with parents, athletes, and community organizations.
• Organized class schedules for students and instructors.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Oversaw inventory management of gym equipment and supplies.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Managed office budget to handle inventory, postage and vendor services.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Developed and implemented office policies and procedures.
• Managed, scheduled and coordinated office functions and activities for employees.
• Provided training to new hires on office policies and procedures.
• Automated office operations for managing client correspondence and payment schedules, enhancing overall communication efficiency.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
• Created spreadsheets in Excel to track data such as vacation requests, sick days.
• Reviewed files and records to obtain information and respond to requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Analyzed data from various sources to identify trends and make recommendations for improvement.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Assisted in recruiting, onboarding and training new employees.
• Maintained confidential records relating to personnel matters.
• Developed effective communication strategies between departments within the organization.
• Negotiated contracts with vendors, securing favorable terms and cost savings.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Led staff meetings to discuss program improvements and operational efficiency.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Provided administrative support to management team including preparing reports and presentations.
• Organized company events including holiday parties, team building activities.
• Ensured compliance with applicable laws regarding employment practices.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Developed policies and procedures to ensure compliance with corporate standards.
• Managed budgeting and financial planning processes for the organization.

• Coordinated logistics for events, ensuring timely delivery of resources and support.
• Resolved customer complaints promptly to enhance customer experience.
• Developed and implemented strategies that elevated customer satisfaction levels.
• Promoted service and selling culture, exceeding customer expectations and fostering loyal relationships.
• Built relationships with key clients by providing exceptional service.
• Assessed customer needs regularly and took proactive steps to address them accordingly.
• Conducted periodic training sessions for new staff members.
• Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
• Provided feedback to management on customer needs and preferences to improve product offerings.
• Monitored compliance with organizational policies and procedures and applicable laws and regulations.
• Established quality control standards and monitored team performance against them.
• Developed processes to streamline operations, improve efficiency, and reduce costs.
• Created detailed reports on customer service performance metrics.
• Collaborated with management to determine key tasks and delegate to staff members.
• Provided technical support to customers regarding product usage and troubleshooting issues.

• Managed daily operations and ensured smooth workflow at busy restaurant.
• Oversaw staff scheduling and maintained appropriate staffing levels.
• Implemented inventory control procedures to reduce waste and improve efficiency.
• Trained and mentored team members on service standards and best practices.
• Coordinated with suppliers to ensure timely delivery of food and beverage products.
• Enforced health and safety regulations to maintain a safe working environment.
• Developed operational policies that improved customer satisfaction and service quality.
• Collaborated with management to refine processes for improved operational performance.
• Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
• Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
• Resolved escalated customer service issues in a timely manner.
• Collaborated with marketing team to develop promotional campaigns for products or services.
• Negotiated contracts with vendors for goods or services needed by the organization.
• Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
• Managed training programs for new employees, including orientation and onboarding activities.
• Coordinated with other departments to ensure successful delivery of services.
• Developed and implemented operational policies and procedures to improve efficiency.
• Conducted regular meetings with department heads to review progress against goals and objectives.
• Evaluated current systems and processes and developed plans for updating them as needed.
• Provided strategic direction to staff members in order to maximize productivity.
• Reviewed reports on operational performance metrics and identified areas of improvement.
• Ensured compliance with safety guidelines by regularly inspecting work areas.
• Identified cost savings initiatives that could be implemented across all departments.
• Recruited, hired, and trained new staff members according to organizational standards.
• Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
• Established quality assurance processes to ensure customer satisfaction.
• Implemented strategies that enhanced customer experience through improved product offerings and service delivery.
• Created and managed annual operating budget for the department.
• Analyzed data from surveys and focus groups to identify trends in customer feedback.
• Established key performance indicators for tracking progress towards organizational objectives.
• Handled customer inquiries and complaints, offering effective solutions to enhance satisfaction.
• Built strong operational teams to meet process and production demands.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Responded to information requests from superiors, providing specific documentation.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Enforced federal, state, local and company rules for safety and operations.
• Collaborated with team leaders on quality audits.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Monitored inventory levels and placed orders to ensure adequate stock availability.
• Engaged clients to create strategies that aligned with sales and customer service objectives.
• Presented performance and productivity reports to supervisors.
• Measured and reviewed performance via KPIs and metrics.
• Oversaw financial management, budget management, accounting and payroll activities.
• Planned delivery routing, team workflows, and promotional initiatives.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Negotiated contracts with vendors and service providers, securing favorable terms.
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented successful business strategies to increase revenue and target new markets.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Monitored progress by establishing plans, budgets and measuring results.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Managed multiple store locations to ensure operational efficiency and compliance.
• Trained and developed management teams to enhance leadership capabilities.
• Implemented strategic initiatives to improve customer satisfaction and engagement.
• Analyzed sales data to identify trends and adjust inventory accordingly.
• Collaborated with cross-functional teams to streamline processes and reduce costs.
• Established performance standards for staff to maintain high service quality.
• Conducted regular site visits to monitor adherence to company policies and procedures.
• Facilitated communication between upper management and store teams for alignment on goals.
• Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Developed strategic plans that guided efforts to increase sales, optimize costs, and enhance operational efficiency.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Worked with direct reports to develop and implement action plans, improving operating results.
• Ensured that all stores met their monthly targets by providing guidance and support.
• Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
• Identified opportunities for process improvement across multiple locations within the district.
• Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
• Mentored team members by demonstrating best practices for sales and customer service.
• Identified and developed top talent to promote a performance-oriented culture.
• Collaborated with marketing, human resources, and finance to align departmental efforts with upper management goals.
• Cultivated positive rapport with associates and team leadership.
• Performed periodic risk assessments of stores within the district to identify potential safety hazards.
• Created and maintained productive relationships with key stakeholders in the district.
• Organized promotional events in order to drive sales volume in the district's stores.
• Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
• Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
• Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
• Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Recruited and trained new employees to meet job requirements.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Organized team activities to build camaraderie and foster a pleasant workplace culture.
• Analyzed business performance data to provide upper management with actionable forecasts and insights.
• Proposed or approved modifications to project plans.
• Created and managed budgets for travel, training, and team-building activities.
• Implemented quality control measures to uphold company standards.

• Managed daily operations, ensuring compliance with company policies to maintain operational integrity.
• Directed staff training programs to enhance team performance and efficiency.
• Implemented strategic initiatives to improve customer satisfaction ratings.
• Oversaw budget management and resource allocation across departments.
• Fostered a positive workplace culture through employee engagement activities.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales and generated reports to inform business development strategies.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Guided management and supervisory staff to promote smooth operations.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Ensured compliance with local health department regulations regarding food safety standards.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated employee training activities to reinforce compliance with company policies and enhance operational effectiveness.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
• Developed service and sales strategies to improve retention and revenue.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Oversaw product development initiatives from concept through completion stages.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Formed and sustained strategic relationships with clients.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Mitigated business risks by working closely with staff members and assessing performance.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Managed financial reporting and budgeting processes for multiple departments.
• Developed and implemented internal controls and compliance procedures.
• Prepared monthly financial statements for executive leadership meetings.
• Oversaw accounts payable and receivable functions, cash flow management, budgeting and forecasting.
• Facilitated analysis and audit of financial records and record keeping by finance departments of each institution in accordance with federal regulations and generally accepted accounting principles.

• Supervised daily restaurant operations, enhancing service quality and customer satisfaction.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Supported senior management in achieving retail store targets by monitoring and motivating front-line staff.
• Led training and development initiatives for key staff members, improving overall team performance.
• Trained new team members on service standards and operational procedures.
• Resolved customer complaints promptly to enhance guest experiences and retention.
• Supervised bank deposits and security procedures to support store opening and closing.

• Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
• Managed financial reporting and analysis for restaurant operations.
• Created financial reports for senior management, board of directors and external auditors in accordance with generally accepted accounting principles.
• Analyzed financial data and generated accurate financial statements on a monthly basis.
• Oversaw budgeting processes and tracked expenses across departments to align with financial goals.
• Developed financial forecasts to inform strategic planning and resource allocation.
• Collaborated with management to optimize cost-saving measures across operations.
• Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
• Implemented internal controls to ensure compliance with financial regulations.
• Coordinated audits and liaised with external auditors during reviews.
• Ensured compliance with applicable laws, regulations and reporting requirements such as SEC filings.
• Reorganized finance and accounting departments to improve efficiency and cut excess spending.
• Streamlined billing and month-end reporting processes to enhance accuracy and timeliness.

• Trained and supervised staff on customer service standards and food safety protocols.
• Coordinated staff schedules to enhance coverage during peak hours and improve service delivery.
• Assisted in managing daily operations and ensuring smooth restaurant flow.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved customer complaints promptly to enhance dining experience.
• Supervised daily operations including scheduling shifts, assigning duties.
• Conducted regular staff meetings to communicate updates and expectations clearly.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Conducted one-on-one meetings with employees to align on performance expectations and address development needs.
• Implemented inventory tracking system that streamlined stock management and minimized shortages.
• Developed a system for tracking inventory and ordering supplies.
• Implemented quality control measures to uphold company standards.
• Collaborated with kitchen team to ensure menu items met quality standards.
• Collaborated with management on developing strategic plans for achieving business goals.
• Monitored financial transactions to maintain accurate cash handling procedures.
• Created reports on sales trends, inventory levels, and financial data.
• Ensured compliance with safety regulations and company policies.