Kelly Ewers
Indian Harbour Beach,FL
Summary
Dynamic professional with extensive experience in customer service and medical billing. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Vacation Rental Cleaner
People Bridge Properties, LLC
06.2025 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Supervised supplies in inventory and submitted reorder requests.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Medical Biller
Practice Resources, LLC
06.2017 - Current
- Collect payments and apply to patient accounts. Update collection agency on payments.
- Analyze complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prepare billing statements for patients and verify correct diagnostic coding.
- Handle account payments and provide information regarding outstanding balances.
- Respond to customer concerns and questions on daily basis.
Shift Leader
Planet Fitness
07.2024 - 10.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Medical Biller
North Brevard Children's Medical Center
11.2022 - 05.2024
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients and insurance companies
- Delivered timely and accurate charge submissions.
Sales Associate
Lowes Home Improvment
04.2019 - 07.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Medical Secretary
Victory Sports Medicine
08.2016 - 05.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtain and keep track of variances for workers compensation appointments and authorizations for physical therapy treatment.
Administrative Assistant
Hematology Oncology Associates of CNY
05.2011 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Scheduled patients for chemotherapy, scans and follow up appointments, ensuring they understood all necessary preparations.
- Submitted authorization requests.
Skills
- Daily workflows
- Customer retention strategies
- Policy enforcement
- Staff development
- Shift scheduling
- Patient billing
- Payment posting
- Claim submission
- Collections management
- Account management
- Restroom detailing
- Linen replenishment
- Safe cleaning with chemicals
Certification
- Certified Nutritionist
- Certified Personal Trainer
Timeline
Vacation Rental Cleaner
People Bridge Properties, LLC
06.2025 - Current
Shift Leader
Planet Fitness
07.2024 - 10.2024
Medical Biller
North Brevard Children's Medical Center
11.2022 - 05.2024
Sales Associate
Lowes Home Improvment
04.2019 - 07.2020
Medical Biller
Practice Resources, LLC
06.2017 - Current
Medical Secretary
Victory Sports Medicine
08.2016 - 05.2017
Administrative Assistant
Hematology Oncology Associates of CNY
05.2011 - 08.2016
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