Kelly Fay
Chelmsford,US
Summary
Dynamic Performance Analyst with robust expertise in data analysis, process optimization, and performance enhancement. Proven success in leveraging data-driven strategies to significantly boost productivity and operational efficiency. Proficient in utilizing advanced statistical software and analytical tools to dissect complex datasets, uncover trends, and deliver actionable insights. A meticulous approach ensures precise and timely presentation of results, empowering informed strategic decision-making.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Employer Performance Analyst
Harvard Pilgram Health Care
Canton, MA, US
06.2007 - 10.2025
- Created dashboards and reports to present results to executive-level management.
- Proficiency in the use of Excel, Power Point, SQL.
- Worked closely with stakeholders to define performance objectives.
- Collaborated with software engineers and developers on new design applications, meeting established performance standards.
- Identified root causes behind issues facing client organizations and recommended solutions.
- Presented findings from analyses with clear visuals that highlighted key insights to executive leadership and client teams.
- Conducted research on industry trends to identify potential areas of improvement for client organizations.
- Worked effectively and independently across all levels of the organization on complex issues.
- Strong communication skills and demonstrated ability to interpret and deliver analytical insights.
- Proven ability to advance multiple projects and deliverables simultaneously.
Contract Support Specialist
Tufts Health Plan
Waltham, MA, US
06.2000 - 06.2007
- Analyzed complex data sets to derive actionable insights and inform strategic decision-making.
- Resolved client issues efficiently through effective problem-solving and conflict resolution techniques.
- Facilitated clear and concise communication with clients to ensure understanding and satisfaction.
Fee and Reimbursement Analyst
Tufts Health Plan
Waltham, MA, US
03.1998 - 06.2000
Medicare Preferred Enrollment Specialist
Tufts Health Plan
Waltham, MA, US
12.1996 - 03.1998
Education
Bachelor of Science (B.S.) - Business
Lesley University
Cambridge, MA, USSkills
- Microsoft suite expertise
- SQL proficiency
- Tableau Certified
- Client relationship management
- Teamwork and collaboration
- Organizational skills
Certification
- Certified as consumer, author and designer in Tableau
- Tufts merged with Harvard Pilgrim Health Care and the umbrella corporation is known as Point32Health
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Lead Employer Performance Analyst
Harvard Pilgram Health Care
06.2007 - 10.2025
Contract Support Specialist
Tufts Health Plan
06.2000 - 06.2007
Fee and Reimbursement Analyst
Tufts Health Plan
03.1998 - 06.2000
Medicare Preferred Enrollment Specialist
Tufts Health Plan
12.1996 - 03.1998
Bachelor of Science (B.S.) - Business
Lesley University