PHILLIP SMITH
Chelmsford
Summary
Dynamic professional with extensive retail management experience. Over 10 years of leadership expertise, focusing on team training, customer service, and sales optimization. Successfully managed employee performance and conducted community outreach initiatives that increased store traffic and customer satisfaction. Proven ability to create exceptional shopping experiences and uphold high operational standards.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
MyEyeDr
Burlington, MA
06.2025 - Current
- Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
- Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance
- Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
- Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members
- Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
- Lead Doctor of Optometry business partnership and on-going relationship
- Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
- Lead performance and development in partnership with our District Manager for all team members
- Ensure our optical merchandise meets standards, patient requirements and
Assistant Store Manager
Banana Republic
Burlington, MA
08.2024 - 06.2025
- Conduct training sessions focusing on productivity and product knowledge.
- Recruit staff and conduct performance reviews to ensure compliance with company standards.
- Oversee product import and export logistics weekly from distribution to retail.
- Coach the team daily to refine work habits and ensure adherence to company policies.
- Ensure the upkeep of the store, including maintenance of alarm systems and flooring.
- Implement quarterly visual merchandising changes to keep the shopping experience fresh.
- Oversee inventory management bi-monthly on both corporate and regional levels to mitigate loss.
Store Manager
Hive & Colony
Boston, MA
01.2022 - 07.2024
- Managed employees and scheduled shifts to ensure optimal coverage and service.
- Conducted training sessions focusing on productivity enhancement and product knowledge.
- Recruited talent and facilitated corporate-level performance reviews.
- Coached staff daily on areas of improvement to enhance productivity.
- Orchestrated networking and in-store events to drive customer traffic and engagement.
- Oversaw store maintenance and security systems, ensuring a safe shopping environment.
- Participate in local bridal expos to generate leads for future clientele.
Store Manager
Bonobos-Seaport
Boston, MA
02.2020 - 09.2022
- Delivered exceptional customer service experiences through daily coaching and support.
- Created an inviting and unique shopping experience that enhanced customer satisfaction.
- Managed in-store visual merchandising to align with branding and promotional efforts.
- Participated in weekly district conference calls to share insights and strategies.
- Provided organized weekly and monthly schedules for management and staff.
- Conducted and supervised quarterly inventory processes to maintain stock accuracy.
Store Manager, Marketing Specialist
Rudsak Copley
Boston, MA
09.2019 - 02.2020
- Demonstrated sales leadership on the sales floor, driving team performance.
- Managed sales performance metrics and key performance indicators (KPIs) to assess success.
- Analyzed business needs to optimize sales opportunities and improve operational efficiency.
- Provided comprehensive training on standard operating procedures and product knowledge.
Area Sales Training Manager
Clarks Newbury St.
Boston, MA
09.2017 - 01.2019
- Oversaw sales training objectives and prepared the annual budget for training programs.
- Recruited candidates for current and future roles within the organization.
- Trained staff on enhancing customer experience and adhering to company policies.
- Planned and reviewed compensation actions to ensure equitable distribution among staff.
- Implemented customer service standards and resolved issues to maintain high satisfaction.
Education
BFA - Fashion Design
Academy of Art University
San Francisco, CA06.2015
Skills
Problem-solving
Customer service
Retail operations
Inventory control
Team building and leadership
Stock management
Employee scheduling
Hiring and training
Mentoring and coaching
Goals and performance
Loss prevention
Sales expertise
Strategic planning
Relationship building and management
Order management
Strategic merchandising
Records management
Microsoft Office Suite
Business development
Incident reports
Performance evaluations
Regulatory compliance
Human resource policies
Billing
Verbal and written communication
New hire training
Payroll administration and timekeeping
Goal setting
KPI tracking
Insurance verification
Insurance billing
Visual acuity testing
Eye health assessment
Prescription interpretation
Appointment scheduling
Follow-up care
Timeline
Assistant Store Manager
MyEyeDr
06.2025 - Current
Assistant Store Manager
Banana Republic
08.2024 - 06.2025
Store Manager
Hive & Colony
01.2022 - 07.2024
Store Manager
Bonobos-Seaport
02.2020 - 09.2022
Store Manager, Marketing Specialist
Rudsak Copley
09.2019 - 02.2020
Area Sales Training Manager
Clarks Newbury St.
09.2017 - 01.2019
BFA - Fashion Design
Academy of Art University