Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Ferrarini

Crown Point,IN

Summary

Accomplished professional with a proven track record at Horseshoe Casino, enhancing customer satisfaction and team efficiency through expert game knowledge and motivational abilities. Excelled in employee coaching, compliance monitoring, and fostering collaboration. Achieved significant improvements in operational audits and customer service standards, leveraging both surveillance monitoring and interpersonal skills for a secure, engaging environment.

Overview

16
16
years of professional experience

Work History

Dual Rate Floor-supervisor

Horseshoe Casino
10.2021 - Current
  • Provided exceptional customer service to high-value players by assisting them with their needs promptly without compromising other duties.
  • Handled customer disputes calmly and professionally, mediating resolutions that satisfied all parties involved while adhering to company policies.
  • Established positive working relationships with coworkers and supervisors alike, fostering a productive work environment focused on teamwork.
  • Ensured compliance with federal, state, and local gaming regulations by conducting thorough audits of operational procedures regularly.
  • Enhanced gaming experience by enforcing casino policies and maintaining a fair, safe environment for all guests.
  • Oversaw daily operations of the gaming floor, ensuring smooth transitions between shifts and minimizing downtime.

Dealer

Horseshoe Casino
10.2017 - Current
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Adhered to company and game policies as well as state and federal regulations.
  • Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.

Daycare Owner/Operator

At Home Daycare
08.2014 - 10.2017
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.

Bartender/Trainer

T.G.I. FRIDAY'S - Bar & Restaurant
12.2008 - 06.2011
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.

Education

Certified Dealer - Dealing

Caesar's Dealer School
Hammond, IN
11.2017

Associate of Arts - Culinary Arts

Cooking And Hospitality Institute of Chicago
Chicago, IL
02.2007

Skills

  • Motivational Abilities
  • Vast Game Knowledge
  • Employee Coaching
  • Industry Expertise
  • Greeting guests
  • Surveillance monitoring
  • Training employees
  • Recordkeeping skills
  • Resolving Complaints
  • Policy Enforcement
  • Compliance Monitoring
  • Teamwork and Collaboration

Timeline

Dual Rate Floor-supervisor

Horseshoe Casino
10.2021 - Current

Dealer

Horseshoe Casino
10.2017 - Current

Daycare Owner/Operator

At Home Daycare
08.2014 - 10.2017

Bartender/Trainer

T.G.I. FRIDAY'S - Bar & Restaurant
12.2008 - 06.2011

Certified Dealer - Dealing

Caesar's Dealer School

Associate of Arts - Culinary Arts

Cooking And Hospitality Institute of Chicago

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Kelly Ferrarini