Kelly Flores
Marietta,OK
Summary
Professional with strong background in customer service and hospitality, prepared to excel in role. Proven ability to handle high-pressure situations and adapt to changing needs. Strong focus on teamwork, conflict resolution, and delivering exceptional results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Player Services Representative
Winstar
02.2021 - Current
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
- Contributed to staff training efforts through knowledge sharing on best practices in customer service and company policies.
- Provided personalized recommendations on games and entertainment options based on guest preferences, enhancing their overall experience.
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Assisted management in evaluating guest satisfaction levels using surveys or direct feedback methods; implemented changes accordingly when needed for continuous improvement measures across service areas within the establishment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided guests with players cards.
- Greet guests and thank them for their valuable time.
Pool Attendant
Winstar
05.2018 - 10.2018
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
Education
High School Diploma -
Marietta High School
Marietta, Ok05-2019
Skills
- Goal oriented
- Customer service
- Organizational skills
- Computer skills
- Verbal and written communication
- Detail-oriented
- Data entry
- Guest accommodations
- Services and amenities promotion
- Teamwork and collaboration
- Multitasking Abilities
- Calm and professional under pressure
Languages
Spanish
Full Professional
Timeline
Player Services Representative
Winstar
02.2021 - Current
Pool Attendant
Winstar
05.2018 - 10.2018
High School Diploma -
Marietta High School
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