Kelly Forsha
Nashville,TN
Summary
Highly experienced Account Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Dell Technologies
Nashville
09.2024 - Current
- I make calls to my book of business and maintain a relationship with my clients
- I offer sales support and provide my clients insight on which technology will best suit their needs
- Answer customers' questions regarding products, prices, and availability
Relationship Manager
Ramsey Solutions
Franklin
02.2024 - 06.2024
- I kept in contact with my client base and sustained a positive connection with them throughout their contractual year
- I attended meetings daily with my clients face to face via Zoom and also attended meetings in person with my in office team to discuss how we could improve the service and provide the best relationship to the clients.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Carrier Sales Representative
Sage Freight
Brentwood
02.2023 - 02.2024
- I classified qualified carriers for our freight services
- I maintained relationships with those carriers by building trust with them and offering my best services
- I coordinated pick-up and delivery appointments with the various trucking companies
- I also coordinated with our customer team and the shippers to manage the schedules for our carriers
- I also tracked and reported shipment updates for various loads.
- Increased customer satisfaction by addressing and resolving carrier issues promptly and efficiently.
Tech Advisor
Apple, Inc.
Remote
03.2019 - 09.2022
- I answered inbound phone calls daily and helped customers troubleshoot their Apple products (iPods, iPhones, iMacs, AirPods, HomePods, iTunes accounts, AppleIDs, etc.)
- I spoke with many different personality types and diverse customers and had to adapt in the best way possible to give them a great experience.
CEO
Digging Wells for Hope, Inc.
03.2009 - 05.2016
- I founded my own Non-Profit Organization to raise money to drill water wells in Haiti to provide fresh, clean drinking water to those in need
- I also spoke at numerous churches, elementary schools, and clubs to raise awareness to the World Crisis
- I made many Public appearances which is where I grew my confidence to speak publicly.
Education
Certificate - Paralegal
University of Tennessee Knoxville
Knoxville, TN09.2024
Bachelor of Arts - Communication Studies
West Virginia University
Morgantown, WV08.2020
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Issue Resolution
Certification
Paralegal Studies Certificate, University of Tennessee Knoxville, 2024
Timeline
Account Manager
Dell Technologies
09.2024 - Current
Relationship Manager
Ramsey Solutions
02.2024 - 06.2024
Carrier Sales Representative
Sage Freight
02.2023 - 02.2024
Tech Advisor
Apple, Inc.
03.2019 - 09.2022
CEO
Digging Wells for Hope, Inc.
03.2009 - 05.2016
Bachelor of Arts - Communication Studies
West Virginia University
Certificate - Paralegal
University of Tennessee Knoxville