Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Fried

Solon,OH

Summary

Meticulous, task-driven Operations Manager with 20+ years of leading in a variety of roles and streamlining business processes of diverse companies. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial and operational functions by working collaboratively with company executives. Proven talent fo aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.

Overview

27
27
years of professional experience

Work History

Executive Aide

Case Western Reserve University
12.2022 - Current
Works with a high level of independence to support the College of Arts and Sciences Dean with all aspects of day-to-day work creating efficiencies and exhibiting professionalism to assist such as the dean can remain at a strategic level in a College with high volume serving an important educational and research mission.
  • Manage the dean’s calendar with the highest level of accuracy scheduling meetings, appointments, travel and engagements, determining the priority of matters for attention, and delegating items to associate deans and others as needed.
  • Serve as liaison between the dean and university leadership, faculty, staff, and other internal and external audiences.
  • Draft schedules, agendas, presentations, briefings, and remarks for events and meetings with internal and external audiences.
  • Review, and when necessary, revise briefing documents, agendas, scripts, and other materials that are provided to the dean.
  • Manage special projects for the dean connected with donors, academic projects or other areas, as well as monitor and coordinate activities to meet milestones and ensure good communication among stakeholders to drive project success.

Practice Administrator

Cuyahoga Falls Surgical Associates, Inc.
01.2003 - 06.2017

Coordinated medical practice start-up from concept to mature practice, as well as transition from private practice to a managed care organization.

  • Established business practices, managed revenues and expenses, handled personnel changes, coordinated payroll and benefits services, handled all the credentialing, coding, claim creation, and posting of payments.
  • Developed integral process of tracking patients to ensure high level of patient standard of care.
  • Maintained a practice model of overhead to income at approximately 35-38%, less than the industry standard.
  • Coordinated the move from system of paper charting to electronic health record.

Strategic and Tactical Planning Intern

American Greetings
06.2003 - 06.2004

Aided executive management team in the long-term planning of the company by providing decision-making data and recommendations.

  • Completed competitive analysis of market leader to develop strategic plan to deliver $250 MM in net sales (25% CAGR) in 3 years for a major division.

Supported a supply chain initiative aimed at increasing accountability and proactivity in decision-making by improving the measurability of key metrics and using cross-functional teams.

  • Streamlined reporting structure, determining gaps in reporting, identifying inconsistencies in metric definitions, and improving flow of report data.
  • Developed report templates containing past and forward-looking metrics used by Sales and Operations management teams promoting proactive decision-making.
  • Advocated for changes in reporting procedures and trained data owners on new report templates.
  • Showcased key metrics on intranet site providing visibility of company performance.

Product Development Food Technologist

Nestle USA
01.2001 - 07.2002

Served on PD team working on new developments, cost reductions, and competitive product and ingredient statement matches.

  • Managed multiple projects from initial development through pilot plant testing, scaleup, and commercialization.
  • Aided Sales, Marketing, and Clients with product recommendations, demonstrations of products, and technical support.
  • Commercialized 11 products in 6 months maintaining $2.5MM and developing $139K in new sales earning the Nestle Spirit Award.

Operation Services Coordinator

Pillsbury Company
02.1998 - 10.2000

Synchronized purchase of raw materials, schedule of daily production, and logistics of raw materials and finished product in a make-to-order food manufacturing facility.

  • Developed relationships that facilitated cooperation among production, quality and customer service departments resulting in fewer quality-related issues and more on- time deliveries of finished goods.
  • Supervised production crew and trained quality laboratory technicians.
  • Authored Standard Operating Procedures utilized throughout the plant.
  • Coordinated conversion of 81K pounds of rework into finished product, saving $33K in 12 months.
  • Initiated program of tracking pallets in the facility saving $40K in 12 months.

Education

MBA - Marketing & Finance

Case Western Reserve University
Cleveland, OH
05.2004

Bachelor of Science - Biological Sciences

Ohio University
Athens, OH
06.1997

Skills

  • Project planning and execution
  • Team leadership, communication and organization
  • Budgeting and cost control
  • Process improvement
  • Cross-functional collaboration
  • Schedule and time management
  • Documentation and reporting
  • Microsoft Office Suite, Google Workspace
  • QuickBooks
  • EHR: eClinicalWorks and Epic experience
  • SAP scheduling experience

Timeline

Executive Aide

Case Western Reserve University
12.2022 - Current

Strategic and Tactical Planning Intern

American Greetings
06.2003 - 06.2004

Practice Administrator

Cuyahoga Falls Surgical Associates, Inc.
01.2003 - 06.2017

Product Development Food Technologist

Nestle USA
01.2001 - 07.2002

Operation Services Coordinator

Pillsbury Company
02.1998 - 10.2000

MBA - Marketing & Finance

Case Western Reserve University

Bachelor of Science - Biological Sciences

Ohio University
Kelly Fried