Kelly Fuller
Columbia,TN
Summary
Dedicated diesel and automotive industry professional with extensive experience in collaborative environments. Track record of establishing trust with clients and vendors, enhancing their confidence in service choices. Strong organizational skills and meticulous attention to detail contribute to consistent high performance. Focused on creating a supportive atmosphere that promotes collective success.
Overview
17
17
years of professional experience
Work History
Truck Service General Manager
Travel Centers of America
Franklin, TN
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Truck Service Advisor
Travel Centers of America
Franklin, TN
09.2008 - Current
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Managed warranty claims efficiently, ensuring proper documentation and prompt reimbursement from manufacturers.
- Contributed to revenue growth by upselling additional services such as preventive maintenance packages or extended warranties when appropriate.
- Collaborated with team members to ensure timely completion of repairs, resulting in minimal downtime for clients.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Provided exceptional customer service throughout the entire repair process, including follow-up calls to confirm satisfaction with completed work.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
Education
Columbia Central High
Columbia, TNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Staff training
- Training and development
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Schedule management
- Deadline oriented
- Consistently meet goals
- Performance improvements
- Data review
Timeline
Truck Service General Manager
Travel Centers of America
01.2022 - Current
Truck Service Advisor
Travel Centers of America
09.2008 - Current
Columbia Central High