KELLY FURNA
Newport,NC
Summary
Results-oriented healthcare leader specializing in operational excellence and regulatory compliance. Expertise in enhancing service delivery, patient satisfaction, and workforce stability through strategic workforce development and community engagement initiatives. Committed to driving organizational growth by leveraging data-driven insights and fostering strong relationships with key stakeholders.
Overview
9
9
years of professional experience
Work History
AREA EXECUTIVE DIRECTOR
Access Community-Based Services
07.2024 - Current
- Drive regional business development through payer diversification, referral strategy, community partnerships, and relationships with key healthcare stakeholders.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Led operational improvement initiatives designed to strengthen productivity, service delivery, patient satisfaction, and overall agency performance.
- Led strategic initiatives to enhance community engagement and service delivery.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Oversaw staff training programs to improve service quality and team performance.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Implemented policies to ensure compliance with regulatory standards and best practices.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
EXECUTIVE DIRECTOR
Access Community-Based Services
03.2021 - 07.2024
- Strengthened the agency's compliance infrastructure and operational controls, achieving full alignment with Medicaid and regulatory requirements.
- Developed and executed workforce strategies encompassing recruitment, onboarding, retention, performance management, employee engagement, and leadership development.
- Promoted growth and expansion of home care services to meet community needs.
- Cultivated relationships with referral partners, healthcare professionals, clients, families, and community stakeholders to drive sustainable agency growth.
- Used operational and financial performance data to identify trends, address barriers, and guide strategic decision-making.
- Enhanced operating margin while prioritizing patient safety, quality of care, satisfaction, and service continuity.
- Monitored service quality, client satisfaction, and regulatory compliance to ensure high standards and adherence to guidelines.
- Recruited and trained staff members in effective work practices to enhance overall productivity.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
CLIENT SERVICES MANAGER
BAYADA Home Health Care
10.2017 - 03.2021
- Managed staffing, scheduling, payroll, onboarding, and compliance for workforce of 80+ nurses to ensure optimal service delivery.
- Balanced staffing needs, client requirements, and business priorities to maintain reliable service delivery and operational efficiency.
- Cultivated relationships with clients, families, clinicians, and internal leadership to enhance satisfaction and support retention.
- Identified staffing and service-delivery challenges and implemented solutions to minimize disruptions and ensure continuous client coverage.
- Partnered with clinical and operational leadership to address performance concerns, strengthen communication, and improve service outcomes.
- Directed day-to-day operational management of a high-volume skilled nursing service line.
Education
Master of Healthcare Administration (MHA) -
Southern New Hampshire University
Manchester, NH01-2019
Bachelor of Science - Exercise Science
Old Dominion University
Norfolk, VA01-2013
Skills
- Payer diversification
- Strategic planning
- Business development
- Operational improvement
- Regulatory compliance
- Financial management
- Staff training
Awards Recognition
Living Our Purpose Award, 2024, LHC Group, Recognized for successfully revitalizing a second home care office through improvements in compliance, operational performance, staff engagement, and organizational culture.
Executive Leadership
- Multi-Site Operations & Strategic Growth
- Financial Performance & Margin Improvement
- Regulatory Compliance & Risk Management
- Workforce Strategy & Retention
- Quality Assurance & Performance Improvement
- Business Development & Referral Growth
- Patient & Family Experience
- Executive Leadership & Coaching
- Change Management
- Operational Transformation
- Performance Management
Timeline
AREA EXECUTIVE DIRECTOR
Access Community-Based Services
07.2024 - Current
EXECUTIVE DIRECTOR
Access Community-Based Services
03.2021 - 07.2024
CLIENT SERVICES MANAGER
BAYADA Home Health Care
10.2017 - 03.2021
Master of Healthcare Administration (MHA) -
Southern New Hampshire University
Bachelor of Science - Exercise Science
Old Dominion University