kelly gamberel
Oconto Falls
Summary
Dynamic Customer Service Representative with experience at Sykes Enterprises, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory solutions, contributing to repeat business and a positive company image. Skilled in data entry and maintaining professionalism under pressure.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sykes Enterprises, Incorporated
05.1998 - 09.1998
Customer Service Representative
Michelle Borin
01.1989 - 05.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Required -
Heights High School
Wichita, KS05.1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sykes Enterprises, Incorporated
05.1998 - 09.1998
Customer Service Representative
Michelle Borin
01.1989 - 05.1998
Required -
Heights High School
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