Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Garza

Henderson,TX

Summary

Proven leader in the banking sector, adept at staff training and enhancing customer service, significantly contributed to Texas Bank's growth. Expert in financial product knowledge and cash handling, I excel in fostering customer relationships and streamlining operations. My goal-oriented approach and excellent communication skills drive team success and customer satisfaction.

Offering strong background in customer service and cash handling, ready to excel in supervisory role and eager to learn and develop in financial environment. Contributes ability to quickly grasp financial procedures and regulatory requirements. Ready to use and develop my organizational and leadership skills in [Desired Position] role.

Personable and organized with knack for effective communication and problem-solving. Possesses strong understanding of financial procedures and proficient in cash handling and customer service. Aims to support smooth and efficient operations while ensuring excellent customer experiences.

Professional banking specialist equipped to excel in supervisory roles. Demonstrates strong leadership, effective communication, and exceptional problem-solving skills. Skilled in managing transactions, customer service, and ensuring accuracy in financial operations. Known for fostering team collaboration and consistently delivering results in dynamic environments.

Experienced with managing teller operations and ensuring regulatory compliance. Utilizes strong leadership to guide and support teller teams, enhancing overall productivity. Track record of implementing effective problem-solving techniques in high-pressure banking environments.

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Assistant Teller Supervisor

Texas Bank
10.2023 - Current
  • Established rapport with customers quickly through genuine engagement during interactions at the teller window or over the phone inquiries about account-related matters.
  • Utilized strong communication skills to explain complex banking processes clearly to customers and fellow employees alike.
  • Assisted in the development of a comprehensive training manual for new tellers, ensuring consistency in onboarding processes and knowledge transfer.
  • Conducted regular audits of teller drawers, ensuring accuracy in cash counts and proper documentation of discrepancies.
  • Contributed to branch growth by identifying opportunities for cross-selling products and services to customers.
  • Assisted in training new hires, ensuring a thorough understanding of company policies and procedures.
  • Streamlined teller procedures for improved accuracy in cash handling and daily balancing.
  • Counted cash drawers and made bank deposits.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Trained new hires on customer service policies and procedures.
  • Participated in weekly team meetings, sharing ideas on how to improve branch operations and customer service levels.
  • Provided support to tellers during peak periods, effectively reducing wait times for customers.
  • Monitored teller line activity closely to identify potential issues or delays before they impacted customer service levels negatively.

Secretary

Winly Foods
03.2023 - 10.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Retail Keyholder

BootBarn
08.2022 - 03.2023
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Worked with store manager to create employee schedules.
  • Opened and closed store at proper times for reliable services.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Assisted store cashiers during peak sales times.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Coordinated employee schedules efficiently, balancing individual availability with store staffing needs during peak hours or special events.
  • Maintained confidentiality and security of sales records and operational reports.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Trained junior staff members on loss prevention strategies reducing shrinkage rates within the store.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Monitored competitor activity and shared insights with upper management helping adjust pricing/promotions accordingly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.

Cashier

Tpost
01.2017 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

New Summerfield
New Summerfield, TX
05-2011

Skills

  • Goal-oriented mindset
  • Staff Training and Development
  • Financial product knowledge
  • Cash handling expertise
  • Sales and Cross-Selling
  • Cash Drawer Balancing
  • Customer confidentiality
  • Cash handling and management
  • Staff Management
  • Consumer Banking
  • Quality Control
  • Product Sales
  • Transaction Processing
  • Loss Prevention
  • Cash auditing
  • Positive Attitude
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Customer service excellence
  • Organizational Skills
  • Cash Handling
  • Relationship Building
  • Account Balancing
  • Vault Monitoring
  • Sales Techniques

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Teller Supervisor

Texas Bank
10.2023 - Current

Secretary

Winly Foods
03.2023 - 10.2023

Retail Keyholder

BootBarn
08.2022 - 03.2023

Cashier

Tpost
01.2017 - 07.2017

High School Diploma -

New Summerfield

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Kelly Garza