Motivated individual with a solid background in customer service. Known for strong complaint resolution and order processing abilities. Prepared to contribute to improved customer experiences and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
Slidell, Louisiana
11.2020 - 02.2021
Worked in a seasonal role during peak times to support customer needs.
Assisted customers with product inquiries and order issues.
Processed returns and exchanges efficiently to enhance customer satisfaction.
Collaborated with team members to improve service delivery and workflow.
Provided excellent customer service to resolve customer complaints in a timely manner.
Kennel Technician Supervisor
Southern Animal Foundation
New Orleans, Louisiana
01.2016 - 01.2019
Managed scheduling to ensure adequate staffing for kennel operations and animal care.
Oversaw new intakes by assigning kennels and managing quarantines.
Coordinated health checks and vaccinations for animals under supervision.
Provided medical care for sick or injured animals under direction from a veterinarian.
Assisted in inventory management of supplies needed for animal care services.