Summary
Overview
Work History
Education
Skills
References
Timeline
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Kelly Bunch

Battle Creek,MI

Summary

Adept at navigating fast-paced environments, I significantly enhanced customer satisfaction and operational efficiency at Epi Marketing Group. My expertise in clear communication and complex problem-solving, coupled with a proven track record in sales and customer service, positions me as a valuable asset to any team seeking growth and excellence.

Overview

13
13
years of professional experience

Work History

Bartender

Idle Hour Tavern
Battle Creek, MI
08.2020 - 12.2024
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Effectively multitasked within fast-paced environment.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Customer Service Representative

Epi Marketing Group
Battle Creek, MI
11.2021 - 07.2022
  • Updated databases with new and modified customer data.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Breakfast Server

Liz's Parkview Cafe
Richland, MI
01.2019 - 06.2020
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Maintained accurate records of all orders taken during shift including item descriptions, quantity ordered, total cost charged per order.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server/Bartender

Chili's Bar and Grill
Battle Creek, MI
08.2016 - 01.2019
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Manufacturing Production Associate

DENSO Manufacturing Michigan
Battle Creek, MI
11.2011 - 07.2016
  • Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
  • Participated in training sessions regarding new technologies or processes.
  • Conducted minor repairs on malfunctioning machines when necessary.
  • Calibrated tools and instruments used during the manufacturing process.
  • Tested finished goods to ensure they met customer specifications prior to shipment.
  • Inspected components for defects and irregularities before assembly.
  • Recorded production data accurately for inventory control and quality management purposes.

Education

Associate of Arts - Psychology

Kellogg Community College
Battle Creek, MI
05-2024

High School Diploma -

Paw Paw Public Schools
Paw Paw, MI
05-2006

Skills

  • Health codes compliance
  • Safe service compliance
  • Sales expertise
  • Patience and tolerance
  • Customer service expertise
  • Anticipating guest needs
  • Engaging personality
  • Strong multitasking
  • Highly reliable
  • Complex Problem-solving
  • Clear and effective communication
  • Team training and development

References

References available upon request.

Timeline

Customer Service Representative

Epi Marketing Group
11.2021 - 07.2022

Bartender

Idle Hour Tavern
08.2020 - 12.2024

Breakfast Server

Liz's Parkview Cafe
01.2019 - 06.2020

Server/Bartender

Chili's Bar and Grill
08.2016 - 01.2019

Manufacturing Production Associate

DENSO Manufacturing Michigan
11.2011 - 07.2016

Associate of Arts - Psychology

Kellogg Community College

High School Diploma -

Paw Paw Public Schools

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Kelly Bunch