KELLY GENGLER
Colorado Springs,CO
Summary
Driven professional with a competitive spirit and a commitment to providing personalized financial solutions. Proven ability to build strong, lasting relationships and achieve business development goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Property & Casualty Sales
USAA
Colorado Springs
05.2023 - Current
- Conduct consultative conversations to assess needs and develop personalized solutions.
- Guide clients through complex, emotional decisions using empathy and education.
- Maintain consistent follow-up with prospective members before commitment.
- Own the start-to-end client experience, reducing escalations and improving satisfaction.
- High member satisfaction through first-contact resolution
- Recognized peer resource and informal team lead
- Delivered high-quality member experiences in a regulated environment.
- Served as an informal team lead and subject-matter expert.
- Educated members on policy options, achieving strong member satisfaction.
Insurance Broker
Paradox Insurance Agency
04.2022 - 05.2023
- Built long-term client relationships through personalized service.
- Conducted on-site business visits to assess client needs.
- Achieved 100% client retention through exceptional service.
Executive Administrator & Grant Administrator
Realm of Caring Foundation
Colorado Springs
01.2016 - 10.2018
- Benefits Advisor
- Onboarded new staff
- Led organizational restructuring to improve efficiency by 42%
- Digitized grant program management to enhance client service.
- Reduced administrative workload, increasing capacity for member relations.
- Fostered client and vendor relationship building through consistent and effective communication.
- Planned, coordinated, and controlled daily operations of sales, financial
management, and human resources. - • Managed office operations, scheduling,g and inventory audits.
Education Coordinator & Office Manager
Kirby Chiropractic
Frankfort, KY
04.1999 - 09.2006
- Developed policy manuals and HIPAA documentation.
- Led hiring and staff development to improve service delivery.
- Public speaker at community events, enhancing local engagement.
- Marketing design and oversight
- Established and maintained positive relationships with government
regulators, residents, families, other area health care providers,
physicians, and the community at large.
• Helped improve the quality of training seminars and public health education materials.
• Designed curriculum and oversaw lesson planning to meet instructional
goals.
• Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
• Maintained impeccable office organization to support efficiency,
professionalism, and performance objectives.
• Managed office inventory and placed new supply orders.
• Managed office budget to handle inventory, postage, and vendor services.
• Conducted staff performance evaluations to monitor progress and
individual skills.
Education
Bachelor of Arts -
St. Ambrose University
Davenport, IA05.1996
Associate of Arts - International Studies
University of Vienna, Goethe Institute
Vienna AustriaSkills
- Member consultation
- Networking and referrals
- Customer service
- Problem Solving
- Workflow Improvements
- Team Leadership & Coaching
- Event planning and coordination
- Payroll & Benefits
Accomplishments
Top Dwag Award 2025 USAA
PTA Leadership Award 2018
Parent Board President, Early Colleges, Colorado Springs
HOA Board Secretary 2020-2024
Media Lead, 2020-2024 Painted Paws for Veterans
Certification
Property & Casualty License
AINS 101, 102
Project Management Certificate
Technical Writing Certificate
Digital Marketing Certificate
Grant Writing Certificate
Nonprofit Communication Certificate
Designing for Accessibility Certificate
Executive Assistant Skills Certificate
Creating a Fundraising Plan Certificate
Licensed Massage Therapist
Timeline
Property & Casualty Sales
USAA
05.2023 - Current
Insurance Broker
Paradox Insurance Agency
04.2022 - 05.2023
Executive Administrator & Grant Administrator
Realm of Caring Foundation
01.2016 - 10.2018
Education Coordinator & Office Manager
Kirby Chiropractic
04.1999 - 09.2006
Bachelor of Arts -
St. Ambrose University
Associate of Arts - International Studies
University of Vienna, Goethe Institute
Certifications And Awards
- Active Property & Casualty License
- AINS 101, 102
- Multiple professional certificates
- Top Dawg Award, 2025
- PTA Leadership Award, 2018
Community Leadership
- Parent Board President
- HOA Board Secretary
- Media Lead, Painted Paws for Veterans