Rosyna Sandoval
San Antonio,Texas
Summary
Insurance professional with proven track record in casualty claims adjustment. Known for thorough investigation and effective resolution of claims. Highly collaborative team player focused on achieving optimal results and adapting to changing demands. Skilled in policy interpretation and client communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property & Casualty Claims Adjuster
USAA
TX
03.2009 - Current
- Investigates complex claims presented to determine legal liability and equitably settle in compliance with all state regulatory requirements
- Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
- Resolves claims through proactive problem solving and decision making, within authority guidelines and under light supervision, overcoming obstacles, and effectively prioritizing the workload.
- Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
- Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
- Continuously develops and maintains knowledge of industry products, regulations, services, and processes to support fulfillment of business objectives.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Analyzed claims data to identify trends and potential fraud indicators
- Actively supported team members as a resource for training new hires, promotions, and catastrophe workload surges
- Serve as a trusted manager back up, handling voicemails, emails and escalations
- Volunteered for and contributed to multiple special projects (Cat Team, State Compliance Teams Rhode Island and Massachusets, Closing Team) demonstrating initiative and adaptability
Transportation Manager
Corporate Transportation Service
San Antonio, TX
10.2007 - 03.2009
- Organized transportation for military needs including Hurricane Ike and military bases in San Antonio and Houston
- Provided administrative support to our operations manager with demanding deadlines, problem resolutions, and retained and serviced existing clientele
- Scheduled and organized transportation for groups up to 25,000 people
- Managed schedules, organized office functions, hired and trained onboard employees
- Streamlined transportation operations by implementing efficient routing strategies and scheduling systems.
- Coordinated with suppliers and vendors to ensure timely delivery and adherence to service standards.
- Developed and maintained relationships with key stakeholders to enhance logistic support and collaboration.
- Analyzed transportation data to identify trends, optimize costs, and improve service delivery.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
Rental Airport Agent
Hertz Rental Car
San Antonio, TX
01.2007 - 10.2007
- Handled high call volume and customers at an extreme fast paced environment at San Antonio Airport Counters
- Registered bookings and explained the terms of the rental and leasing agreements
- Prepared rental forms and identified prospects for upgrades to customers
- Coordinated vehicle check-ins and check-outs to ensure seamless rental processes.
- Assisted customers with inquiries, providing exceptional service and support.
- Managed rental agreements, ensuring accuracy and compliance with company policies.
- Streamlined vehicle preparation processes, reducing turnaround time for rentals.
Retail Store Manager
T-Mobile
San Antonio, TX
07.2005 - 01.2007
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Directed and supervised employees, engage in sales, inventory taking, scheduling or performing services for customers
- Hired, trained, and evaluated personnel in sales or marketing establishments
- Attended continuous trainings to maintain the innovation of new products to introduce to the market
- Led team in achieving sales targets through effective training and coaching strategies.
- Developed and implemented inventory management processes to enhance stock accuracy and availability.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
Pharmacy Technician
Walgreens
San Antonio, TX
07.2004 - 07.2005
- Maintained a safe pharmacy by complying with all pharmaceutical State regulations
- Worked with health professionals and customers to set up prescriptions & recommendations
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Mix, measure, and label pharmaceutical preparations, according to written prescriptions
Education
Master of Science - Organizational Leadership and Development
University of The Incarnate Word
San Antonio, TX2018
Bachelor of Science - Business Administration
University of The Incarnate Word
San Antonio, TX2015
Pharmacy Technician -
San Antonio College
San Antonio, TX2005
Skills
- Mastery of Microsoft Office
- Workload prioritization to obtain optimal success in satisfied member feedback
- Teamwork skills mentality, understanding that individual success is tied to the team's overall output
- Adaptability to the often innovation of auto claims
- Coachability by maintaining a humble attitude toward constructive criticism and continuous improvement
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Spanish
Timeline
Property & Casualty Claims Adjuster
USAA
03.2009 - Current
Transportation Manager
Corporate Transportation Service
10.2007 - 03.2009
Rental Airport Agent
Hertz Rental Car
01.2007 - 10.2007
Retail Store Manager
T-Mobile
07.2005 - 01.2007
Pharmacy Technician
Walgreens
07.2004 - 07.2005
Master of Science - Organizational Leadership and Development
University of The Incarnate Word
Bachelor of Science - Business Administration
University of The Incarnate Word
Pharmacy Technician -
San Antonio College