Kelly Gerardiello
Lilburn,GA
Summary
Results-driven professional providing executive support and leadership in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in office management, accounting, invoicing, and vendor negotiations. Acknowledged for outstanding customer service and effective team collaboration.
Overview
27
27
years of professional experience
Work History
Senior Vendor Manager
AT&T Mobility / Cricket Wireless
Atlanta, GA
01.2008 - Current
- Spearheaded the successful relocation of the Office of the President team from Cricket Wireless headquarters to a vendor partner site, resulting in annual cost savings of over $1 million.
- Led cross-functional collaboration with the Federal Communications Commission, Better Business Bureau, Attorney General’s offices, and multiple legal teams to ensure compliance and seamless transition.
- Effectively managed relationships with multiple vendor partners and sites simultaneously, consistently surpassing sales and customer experience targets.
- Analyze business performance to identify strengths and drive improvement.
- Launched quality programs (e.g., #5n2) improving Customer Experience scores by 40 points.
- Designed & led AT&T Prepaid Leadership Summit.
Sales Performance Manager
AT&T
01.2004 - 01.2008
- Improved Birmingham Call Center’s scorecard through outlier management.
- Achieved #1 scorecard ranking across all AT&T Mobility sales centers for a full year.
- Developed and led quality improvement Boot Camp rolled out companywide.
Sales Manager
AT&T / Cingular Wireless
01.2001 - 01.2004
- Led, coached, and developed 15–20 sales professionals, consistently surpassing goals.
- Introduced best practices to boost team and customer satisfaction.
Sales Representative
AT&T / BellSouth Mobility
01.1999 - 01.2001
- Delivered exceptional service to wireless customers.
- Consistently overachieved monthly sales targets.
Education
B.S. - Business Management Leadership
Huntingdon College
Montgomery, AL12.2019
Skills
- Critical thinking and problem solving
- Team development and leadership
- Process and quality improvement
- Effective communication
- Vendor management
- Project management and facilitation
- Vendor management and relationships
- Marketing and finance strategies
- Compliance assurance and oversight
- Customer relationship management
Accomplishments
- 5x BellSouth Mobility, Cingular/AT&T/Cricket Wireless Summit Winner
- 8x JD Power Award recipient
- 3x AT&T/Cricket Wireless SEA Winner
- AT&T Management Development Program Graduate
- Employee Giving Campaign Champion (136% of goal)
- PathFinders’ MANAGE program graduate
Additional Information
Co-manage family-owned business
Timeline
Senior Vendor Manager
AT&T Mobility / Cricket Wireless
01.2008 - Current
Sales Performance Manager
AT&T
01.2004 - 01.2008
Sales Manager
AT&T / Cingular Wireless
01.2001 - 01.2004
Sales Representative
AT&T / BellSouth Mobility
01.1999 - 01.2001
B.S. - Business Management Leadership
Huntingdon College