KELLY Gibson
Thomasville ,NC
Summary
Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention. Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Ross Dress for Less
Greensboro, NC
11.2025 - Current
- Managed daily tasks to align operations with company policy and procedure compliance.
- Supported team development to improve customer service and operational effectiveness.
- Monitored inventory levels to enhance stock availability while reducing carrying costs.
- Executed visual merchandising techniques to boost sales and enhance store aesthetics.
Store Manager
Citi Trends
High Point, NC
08.2022 - 11.2024
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Set sales targets and budgets for team leads and employees to follow.
Operations Manager
Burlington
Burlington, NC
02.2019 - 08.2022
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Created and enforced policies and procedures to support compliance.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
Skills
Achieved significant operational efficiency gains through targeted process enhancements
Realized higher customer service ratings through the introduction of comprehensive training programs
Accomplished goal realization by setting clear and measurable performance metrics
Maximized time management strategies that led to improved task execution rates
Delivered compelling store displays that resulted in increased customer visits and sales figures
Enhanced team performance through effective staff leadership and management strategies
Achieved compliance by leveraging in-depth knowledge of standard operating procedures
Timeline
Store Manager
Ross Dress for Less
11.2025 - Current
Store Manager
Citi Trends
08.2022 - 11.2024
Operations Manager
Burlington
02.2019 - 08.2022