Kelly Gilbert
Goshen,CT
Summary
Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals. Focused on improving policies and procedures, increasing patient satisfaction and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning and team leadership skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
HCC/CHH
10.2021 - 04.2024
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Coordinated luncheons with Pharmaceutical Representatives.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Medical Assistant
HHC/CHH
12.2018 - 04.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Multiskilled Patient Care Technician
CHH
10.2002 - 12.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- I spent two 8 hours shifts doing direct patient care. The other two 12 hours shifts were spent managing the front desk of the floor. I communicated with families, staff, and other departments. I maintained the accuracy of the floor charting. I also dealt with all testing schedules for the patients of the floor in an ever changing stressful position.
Education
High School Diploma -
Wamogo Regional High School
Litchfield, CT1996
Skills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Office Management
- Appointment Setting
- Customer Service
- Follow-up skills
- Policy updates
- Chart updates
- Patient care advocacy
- Multitasking and Organization
- Team Leadership
- Phone and Email Etiquette
- Microsoft Office
- Documentation and Recordkeeping
- Handling Complaints
- Scheduling and calendar management
- Scheduling
- Staff Training
- Schedule Coordination
- New Hire Orientation
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Office Coordinator
HCC/CHH
10.2021 - 04.2024
Medical Assistant
HHC/CHH
12.2018 - 04.2024
Multiskilled Patient Care Technician
CHH
10.2002 - 12.2018
High School Diploma -
Wamogo Regional High School
- CNA - Certified Nurse Assistant
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