Kelly Ginter
Nutley,NJ
Summary
Detail oriented product manager with 10 years experience in various roles across healthcare revenue cycle technology and services. Seeking to leverage product management skills and revenue cycle knowledge to improve quality, cost, and value metrics for customers and product base.
Overview
10
10
years of professional experience
Work History
Product Manager
Med-Metrix
06.2023 - Current
- Subject matter expert for Liability Estimator and PIA
- Document user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Develop product documentation to communicate upcoming features and products to internal teams
- Communicate effectively with team members to deliver updates on project milestones and deadlines
- Implement Agile methodologies for more efficient project management and team collaboration
- Manage stakeholder expectations effectively throughout the entire product development process
- Research and troubleshoot complex product support issues
- Conduct client demos and train clients on new functionality
- Maintain product roadmap
Associate Product Manager
nThrive, Saddle
02.2019 - 06.2022
- Subject matter expert for Collections Management
- Work with internal and external clients to gather requirements and translate those requirements into user stories
- Actively lead product development teams to define product priorities for each Agile sprint
- Ensure that incoming enhancement requests and customer commitments are managed properly
- Work with product support team on product related issues and manage the dev assistance queue
- Research and troubleshoot complex product support issues
- Conduct client demos and train clients on new functionality
- Analyzed user behavior data to identify patterns that informed future feature developments or enhancements
- Developed comprehensive product roadmaps, outlining key milestones and deliverables.
- Facilitated successful product launches through close coordination with sales, engineering, and support teams
- Developed product documentation to communicate upcoming features and products to internal teams
Quality Assurance Engineer
nThrive, Saddle
03.2017 - 02.2019
- Develop test cases and test plans for various test scenarios
- Test new features and enhancements to ensure product quality
- Implement new features and enhancements to improve software
- Work collectively with Operations to understand and solve various bugs
- Participate in interdepartmental meetings to improve and support workflow enhancements
Training and Development Analyst
nThrive, Saddle
10.2015 - 03.2017
- Educated new hires during orientation to familiarize them with revenue cycle services
- Instructed new hires on the workings of company systems (Collections Management, Claims Management, Contract Manager, KnowledgeSource)
- Performed quality assurance to ensure colleagues were following company/project specified best practices
- Documented internal processes for recordkeeping and efficient training
- Created training materials for various project trainings as well as AGS training
- Utilized time management skills to schedule trainings and meetings in Saddle River as well as remote offices
- Developed positive professional relationships with management and operations across all offices
Government Par Rep
Medassets – Saddle
04.2014 - 10.2015
- Billed institutional psych claims for NY Medicaid
- Performed follow-up on psych claim denials to increase hospital revenue
- Worked collectively and efficiently with team members to achieve monthly goals
- Managed confidential files containing PHI in accordance to HIPPA standards
Education
Master of Arts - Counseling Psychology
Graduate
Caldwell College
Bachelor of Arts - Psychology and English
Caldwell College
Skills
- TECHNICAL SKILLS
- JIRA
- Confluence
- Microsoft Office: Word, PowerPoint, Publisher, Excel, SQL
- Azure Dev Ops
- AHA
- Product Development and Launch
- Atlassian JIRA
- Product Planning
- UAT Support
- Acceptance Criteria
- Agile and Scrum Environments
Additional Information
- AWARDS AND AFFILIATIONS , Sigma Tau Delta- International English Society Inducted Spring 2009 The National Society of Leadership- Caldwell College Chapter Inducted Spring 2009 Psi Chi- International Honor Society in Psychology Inducted Spring 2010 Sigma Rho Chapter of Chi Sigma Iota Counseling Academic and Professional Honor Society Inducted Spring 2012
Timeline
Product Manager
Med-Metrix
06.2023 - Current
Associate Product Manager
nThrive, Saddle
02.2019 - 06.2022
Quality Assurance Engineer
nThrive, Saddle
03.2017 - 02.2019
Training and Development Analyst
nThrive, Saddle
10.2015 - 03.2017
Government Par Rep
Medassets – Saddle
04.2014 - 10.2015
Master of Arts - Counseling Psychology
Graduate
Caldwell College
Bachelor of Arts - Psychology and English
Caldwell College
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