kelly gladen
Vancouver,WA
Summary
Dynamic security professional with a proven track record at Securitas, excelling in incident reporting and conflict de-escalation. Recognized for enhancing safety through proactive risk assessments and delivering superior customer service. Adept at access control and patrol operations, ensuring a secure environment for all stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
Vancouver, WA
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Van Driver
Transdev
Beaverton, OR
10.2023 - 03.2024
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
Lead Ramp Agent
ATS
Portland, OR
04.2022 - 11.2022
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
Education
Emt Basic -
Lakeland Community College
Willoughby, OH05.2009
Dioloma -
North High School
Eastlake, OH06.1997
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Conflict de-escalation
- Access control
- Patrol operations
Certification
Oregon/WA Guard Card
Timeline
Security Officer
Securitas
11.2024 - Current
Van Driver
Transdev
10.2023 - 03.2024
Lead Ramp Agent
ATS
04.2022 - 11.2022
Emt Basic -
Lakeland Community College
Dioloma -
North High School