Kelly Glass
Derby
Summary
Proactive office management professional experienced in implementing efficient filing systems and enhancing communication with clients and subcontractors. Known for attention to detail and an ability to execute processes that ensure timely payments and accurate documentation.
Overview
24
24
years of professional experience
Work History
Office Manager
Performance Cable and Drilling LLC
11.2019 - Current
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Retrieved work orders from subcontractors and logged into Excel, as well as creating job descriptions for site supervisors.
- Executed invoicing processes for completed work orders to ensure timely payment.
- Facilitated accurate documentation by scanning bills and entering data into billing system.
- Oversaw scanning and depositing processes to maintain accurate financial records. Directed check processing activities to ensure timely deposits and payments. Managed banking tasks involving check writing and deposits for operational efficiency.
- Managed filing and organization of critical documents.
Administrative Assistant
West Herr
04.2018 - 11.2019
- Photographed condition of vehicles in need of collision repair to support repair process and client communication.
- Entering clients data into system.
- Retrieving and distributing mail to office personnel.
- Facilitated communication with insurance companies by faxing required documentation for claims management.
- Processed payroll entries for collision department operations.
- Oversaw customer sign-in and cash-out operations to ensure efficient service delivery.
Client Service Representative
Orchard Park Veterinary Medical Center
01.2011 - 01.2018
- Coordinated patient check-in procedures, verifying information and preparing pets for consultations.
- Organized and managed scheduling of general appointments for multiple physicians.
- Coordinated scheduling of surgical appointments to streamline operating room efficiency.
- Acquired access to medical records from previous care facilities.
- Performed scanning of medical records into patient files, maintaining compliance with privacy regulations and improving record-keeping efficiency.
- Responded to incoming calls across several fast-paced phone lines to maintain operational flow.
- Provided assistance in restraining animals as necessary to support veterinary care.
Medical Records Specialist
Cardiology Group of WNY
06.2002 - 11.2010
- Managed patient health records ensuring compliance with HIPAA regulations and organizational standards.
- Implemented electronic medical record (EMR) systems enhancing data retrieval efficiency and accuracy.
- Coordinated with healthcare professionals to streamline documentation processes and improve workflow efficiency.
- Trained new staff on medical records management protocols fostering a culture of accuracy and consistency.
Education
Massage Therapist -
NY Institute of Massage
Clarence, NY05-2010
Associate of Science - Medical Billing And Coding
Erie Community College
Buffalo, NY05-1995
Skills
- Licensed Notary Public
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager
Performance Cable and Drilling LLC
11.2019 - Current
Administrative Assistant
West Herr
04.2018 - 11.2019
Client Service Representative
Orchard Park Veterinary Medical Center
01.2011 - 01.2018
Medical Records Specialist
Cardiology Group of WNY
06.2002 - 11.2010
Massage Therapist -
NY Institute of Massage
Associate of Science - Medical Billing And Coding
Erie Community College