Leticia Vilches
Multiphase Electric
Oregon City,OR
20
years of professional experience
Dynamic office management professional with a proven ability to optimize administrative functions and cultivate a productive work environment. Strong emphasis on teamwork and operational success consistently drives results, earning recognition for fostering collaboration among team members. Highly reliable and adaptable, with expertise in office software, scheduling, accounting, and resource management to effectively address evolving organizational needs. Committed to enhancing efficiency and supporting business objectives through strategic administrative leadership.
Work History
Office Manager
7 Years 8 Months- Oversaw daily office operations, ensuring smooth workflow and efficient resource management.
- Implemented improved scheduling systems to enhance team productivity and service delivery.
- Managed vendor relationships, negotiating contracts that improved service agreements.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant laws, policies, and procedures related to the field of expertise.
- Implemented automated payroll systems to enhance efficiency and reduce processing time.
- Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions.
- Implemented automated payroll systems, reducing processing time and increasing accuracy of payroll functions.
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
- Administered and maintained employee records.
- Managed accurate and timely processing of invoices monthly.
Office Manager
5 Years- Oversaw office operations, managed contract bids, and processed bi-weekly payroll, ensuring compliance with OSHA standards and effectively supporting daily office functions.
- Coordinated project scheduling to ensure timely completion of construction phases, contributing to overall project success.
- Maintained accurate records of all subcontract activities, providing regular updates on progress and potential risks to stakeholders.
- Maintained accurate records of subcontract activities and provided regular updates on progress and risks to stakeholders, enhancing communication and transparency.
- Developed comprehensive filing systems for project documentation, improving accessibility and organization.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Accounting Assistant
3 Years 2 Months- Supported accountant and office manager by managing filing, organizing office, and handling correspondence including faxing, mailing, and responding to emails. Utilized QuickBooks to create customer invoices and receipts, ensuring accurate billing documentation. Recorded daily revenue made for the company and prepared bank deposits. Responded to customer inquiries regarding billing and payments, enhancing customer service experience.
- Processed accounts payable and receivable, ensuring timely and accurate financial transactions.
- Collaborated with team members to streamline invoicing processes, enhancing operational efficiency.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Fraud Prevention
1 Year 6 Months- Prevented fraud activity against the financial institution by closing accounts that had suspicious activity such as: empty envelope deposits via the ATM, check kiting, depositing counterfeit checks, and accepting illegal wire transfers.
- Handled incoming calls from upset customers, providing clear explanations for account closures to maintain trust and understanding.
- Utilized inter-office email system to address internal inquiries regarding account closures, ensuring effective communication across departments.
- Collaborated with fraud departments of other financial institutions to verify funds on suspicious deposits, enhancing fraud detection efforts.
- This was a self-managed position; the supervisor was located in another state.
- Implemented best practices for fraud prevention, safeguarding both company assets and customer information from potential threats.
Fraud Liaison Banker
2 Months- Worked with customers in a call center setting who had stolen checks, atm card, or identity theft.
- Submitted fraud claims for clients experiencing account fraud, which involved extensive paperwork and data entry.
- Followed up with customers to confirm completion of affidavits, ensuring compliance and resolution of their fraud claims.
- Guided customers in protecting their identity, providing support in contacting credit bureaus and navigating challenging situations. Used email daily and corresponded by fax daily.
- Led initiatives to optimize liaison processes, significantly reducing turnaround times for client inquiries and requests.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
Associate of Science - Business Administration And Management
Human Resource Management - Business Administration And Management
Marketing - Business Administration And Management
Skills
Proficient in Microsoft Office Suite
Licensed notary public
Proficient in QuickBooks
Payroll administration proficiency
Effective time management
Workplace efficiency management
Strategic decision-making
Effective workload management
Diligent and trustworthy
Timeline
Office Manager
Multiphase Electric
12.2018 - CurrentRead More
Office Manager
K&R Plumbing
08.2013 - 08.2018Read More
Accounting Assistant
Vermont Hills Family Life Center
08.2009 - 10.2012Read More
Fraud Prevention
US Bank
05.2006 - 11.2007Read More
Fraud Liaison Banker
US Bank
02.2006 - 04.2006Read More
Clackamas Community College
Associate of Science from Business Administration And Management
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Clackamas Community College
Human Resource Management from Business Administration And Management
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Clackamas Community College
Marketing from Business Administration And Management
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