Kelly Gleave
Barnesville,MN
Summary
Dedicated professional with a proven track record at HuHot Mongolian Grills LLC, excelling in customer service and team collaboration. Recognized for exceptional organizational skills and attention to detail, I effectively managed operations and resolved customer issues, ensuring a positive dining experience while maintaining compliance with health and safety standards.
Overview
18
18
years of professional experience
Work History
Stay at Home Mom
Self-Employed
Barnesville, MN
09.2017 - Current
- Managed household responsibilities, including childcare and housekeeping tasks.
- Prepared and maintained family budget to ensure financial stability.
- Organized and coordinated family events and activities.
- Demonstrated strong organizational skills through effective time management.
- Excelled in decision-making and delegated tasks to optimize efficiency.
Shift Manager/Server
HuHot Mongolian Grills LLC
Fargo, ND
12.2007 - 08.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store inventory levels and operations to ensure compliance with company policies and procedures.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Ensured that the completion of all opening and closing office duties was completed accurately, according to established guidelines.
- Communicated with other shift managers to facilitate the continuum of customer service.
- Assisted in training new employees.
- I greeted customers, answered questions, and recommended specials to increase profits.
- I followed health safety guidelines when preparing and serving food products.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash and card payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations.
Education
High School Diploma -
Warroad High Scool
Warroad, MN05-2006
Skills
- Attention to detail
- Organization and time management
- Teamwork and collaboration
- Friendly, positive attitude
- Calm under pressure
- Dependable and responsible
- Willingness to learn
- Computer skills
Timeline
Stay at Home Mom
Self-Employed
09.2017 - Current
Shift Manager/Server
HuHot Mongolian Grills LLC
12.2007 - 08.2017
High School Diploma -
Warroad High Scool