Kelly Gonzalez
SPRING
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
The Core Cafe
Spring
12.2023 - Current
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, espresso machines, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences, and dietary restrictions.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Supported highest standards of conduct and service to support company reputation.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Addressed and resolved customer concerns to maintain brand loyalty.
Secretary
The Pepe's Auto Repair
Houston
01.2020 - Current
- Handled incoming calls to give information to clients, take messages, and direct callers to the appropriate department or mechanic.
- Provided clients with product information and logistical support.
- Educated customers about products and services offered by the company.
- Updated the system to organize office documentation by transferring it to an online documented system.
- Maintained an organized filing system of paper and electronic documents.
- Managed client appointments and coordinated travel arrangements.
- Successfully used sales skills to sell and upsell services to new and existing clients.
Barista
Barbarossa Coffee
Spring
04.2023 - 12.2023
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Restaurant Hostess
El Tiempo Cantina
SPRING
06.2019 - 03.2020
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
- Provided assistance to servers, including refilling beverages, and clearing table plates.
- Completed daily side work tasks assigned by management, such as rolling silverware, or folding napkins.
- Resolved customer complaints professionally while maintaining a positive attitude toward guests.
- Informed kitchen staff of any special orders or dietary restrictions.
- Greeted customers and escorted them to their tables.
- Assisted with setting up banquet rooms for special events.
- Provided menus and answered questions about menu items and specials.
Education
Political Science
University of Houston
Houston, TX02-2026
Bachelor of Arts - Political Science
Lone Star College
Houston, TX01-2022
Skills
- Multitasking
- Interpreting/Translating
- Phone etiquette
- Project Coordination/Management
- Customer service
- Information archiving
- Prioritization and time management
- Supply restocking
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- GDN Dealer License.
Timeline
Barista
The Core Cafe
12.2023 - Current
Barista
Barbarossa Coffee
04.2023 - 12.2023
Secretary
The Pepe's Auto Repair
01.2020 - Current
Restaurant Hostess
El Tiempo Cantina
06.2019 - 03.2020
Political Science
University of Houston
Bachelor of Arts - Political Science
Lone Star College