Kelly Graham
Carmel,IN
Summary
Adept at enhancing patient experiences and streamlining scheduling processes, I leveraged strong organizational skills and attention to detail at Hematology Oncology of Indiana. My proficiency in patient scheduling and empathetic patient care, coupled with a track record of improving team efficiency, underscores my commitment to excellence in healthcare services.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Scheduler
Hematology Oncology of Indiana
03.2021 - 08.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Assisted in training new schedulers, sharing best practices and improving team efficiency.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained accurate patient records, updating contact information and insurance details as needed.
Medical Receptionist
Urology of Indiana
06.2020 - 01.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Ultrasound Technologist
Community Hospital East
02.2019 - 09.2019
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Communicated differentials to interpreting physicians to consider possible causes of clinical findings before final diagnoses.
- Collaborated with radiologists to provide high-quality imaging services, resulting in better patient outcomes.
- Performed advanced ultrasound techniques such as Doppler imaging to provide comprehensive diagnostic information for physicians.
- Developed strong rapport with patients by providing empathetic care during ultrasound procedures.
- Ensured compliance with all relevant accreditation and certification requirements, maintaining the highest standards for ultrasound department operations.
- Assisted physicians in interpreting ultrasound images, contributing to accurate diagnosis and treatment plans.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Developed proficiency in specialized areas like obstetric or vascular ultrasound techniques through targeted training initiatives.
Ultrasound Technologist
Northwest Radiology Network
10.1992 - 11.2018
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Communicated differentials to interpreting physicians to consider possible causes of clinical findings before final diagnoses.
- Collaborated with radiologists to provide high-quality imaging services, resulting in better patient outcomes.
- Performed advanced ultrasound techniques such as Doppler imaging to provide comprehensive diagnostic information for physicians.
- Ensured compliance with all relevant accreditation and certification requirements, maintaining the highest standards for ultrasound department operations.
- Developed proficiency in specialized areas like obstetric or vascular ultrasound techniques through targeted training initiatives.
- Acquired imaging results and reported deficiencies to radiologist for rectification of concerns.
- Completed required documentation promptly after each exam, ensuring all necessary information was available for medical professionals to make informed decisions about patient care.
- Obtained essential information from patients, medical records and previous exams for clinical correlation.
Ultrasound Technologist
Porter Memorial Hospital
07.1990 - 10.1992
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Communicated differentials to interpreting physicians to consider possible causes of clinical findings before final diagnoses.
- Collaborated with radiologists to provide high-quality imaging services, resulting in better patient outcomes.
- Developed strong rapport with patients by providing empathetic care during ultrasound procedures.
- Performed ultrasound scans and provided direct patient care after proper confirmation of study and patient identification.
- Developed proficiency in specialized areas like obstetric or vascular ultrasound techniques through targeted training initiatives.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Education
No Degree - Pre Medicine
Purdue University
West Lafayette, INGraduate Certificate - Radiologic Technology
Porter Memorial Hospital
Valparaiso, IN07-1990
Graduate Certificate - Ultrasound
Parkview Memorial Hospital
Fort Wayne, IN04-1992
Skills
- Following up with patients
- Strong Organization
- Facility coordinating
- Patient Registration
- Multi-Line Phone Systems
- Patient Scheduling
- Time Management
- Attention to Detail
Certification
ARDMS RVT RT
Timeline
Patient Scheduler
Hematology Oncology of Indiana
03.2021 - 08.2022
Medical Receptionist
Urology of Indiana
06.2020 - 01.2021
Ultrasound Technologist
Community Hospital East
02.2019 - 09.2019
Ultrasound Technologist
Northwest Radiology Network
10.1992 - 11.2018
Ultrasound Technologist
Porter Memorial Hospital
07.1990 - 10.1992
No Degree - Pre Medicine
Purdue University
Graduate Certificate - Radiologic Technology
Porter Memorial Hospital
Graduate Certificate - Ultrasound
Parkview Memorial Hospital
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