Summary
Overview
Work History
Education
Skills
Co-Founder of Women of Global Mobility
Hobbies and Interests
Associations
Timeline
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Kelly Guerin

Phoenix,AZ

Summary

Well rounded leader with a diverse background in corporate relocation, real estate, and real estate rewards programs (affinity). Bringing expertise, experience, and insight from supporting and partnering along side some of the best in real estate in addition to the relocation and lending worlds.

Overview

23
23
years of professional experience

Work History

VP of Business Development and Partnerships

HomeStory
01.2023 - Current
  • New Account business development (Lenders/bank, strategic supplier partners, as well as national Broker partners)
  • Co-Account Manage of our largest Bank partner - accounting for 80% of our total current revenue (Chase Bank/Chase Agent Express)
  • Responsible for overall partner engagement and adoption of the program
  • Plan and manage all networking events for our Banks and Lenders, partnering with Real Estate Agents in strategic markets across the US (LMI, REC, Luxury, etc.)
  • Plan and manage all webinars, watch parties, live in-person events, and strategic networking sessions using platforms such as Zoom, Eventbrite, and Survey Monkey to control the process pre-event/post event process.
  • Attends local and national lender, real estate, and relocation focused conferences and events (MBA, Housing Wire, NAHREP, Inman, NAR and ERC to name a few)
  • Ad-hoc projects to help drive revenue (i.e. helped create a top 1% Agent network for our lender partners to help drive conversion)
  • Involved with the day to day strategy of all of our accounts (11 additional bank/lender partner with real estate rewards program).

Mobility Consultant

Self Employed
03.2020 - 08.2023
  • Worked with a Private Equity firm who has 4 Relocation Companies under their umbrella
  • Well-rounded background in Global Mobility, Corporate Relocation, Real Estate, Account Management, Relationship Management, Sales, Technology, Customer Service, Vendor Management, and Policy Administration
  • Maintains excellent client relations with Relocation Management Companies and Corporate Clients and I am always focused on improving the transferee experience
  • Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals
  • Excellent customer service coupled with the ability to create 'raving fans'.
  • Worked on projects such as creating a lump sum tool, RFP responses, in addition to helping create and stand up real estate rewards programs

Director of Business Development/Sales for Global Mobility and Affinity Programs

Sterling Lexicon
01.2021 - 01.2023
  • New Account development and sales
  • Managing central states for Global Mobility and the whole country for Home Rewards Concierge opportunities
  • Relationship building/networking with channel partners, specifically Lenders, HHG, and temporary living
  • Presenting weekly to Corporate HR, Lender, and Real Estate prospects
  • Active participant and Board Member in Austin Relocation Council, MERC, and Arizona Relocation Council, Houston Relocation Professionals, and San Antonio Relocation Council
  • Utilize LinkedIn for networking, social engagement with prospects, and overall company reach
  • Manage HubSpot for both personal and professional use and later moving to SalesForce
  • Provide high touch customer service to current Clients
  • Review and provide monthly data analytics to current Clients
  • Provide weekly internal updates to all stakeholders
  • Always networking, participating, and building life long relationships.

Director of Account Management- Corporate Relocation

Shyft
02.2020 - 09.2020
  • This role was short due to the company not being able to pay its U.S. employees and I was forced to move on.
  • Managed a team of 4 Account Managers and 2 associate Account Managers to effectively service our RMC and corporate direct clients
  • Works directly with the largest corporate clients who moves over 20,000 EE's per year (Amazon)
  • Responsible for reporting, client relationships, new client implementations, escalations, growth, technology enhancements, and overall health of the Account.

Relocation Division - Operations Manager + Corporate Account Manager

Russ Lyon Sotheby's International Realty
10.2017 - 01.2020
  • Managed a team of 4 account managers and serviced over 40 corporate and RMC accounts with their real estate needs throughout the state of AZ in addition to Rocket Homes, USAA, and NFCU.
  • Responsible for monthly quarterly metrics, relationships with all clients, and the continual growth/health of the account
  • Responsible for the Cartus Broker Network, NFCU, Rocket Mortgage, and USAA Accounts, in addition to all corporate direct business (Home Depot, McDonalds, Carmax, etc).

Relocation Property Specialist

Global Mobility Solutions
02.2016 - 09.2016
  • Worked in conjunction with the EE and the Client to effectively and efficiently get the house listed and sold
  • On boarded Brokers, monitored performance with KPI's, and worked with Clients to keep their direct costs low.
  • Worked with Marketing Assistance only files, BVO, and GBO's.


Project Manager of Business Development

Russ Lyon Sotheby's International Realty
06.2012 - 12.2012
  • Worked under the Relocation Director to help grow the corporate direct business as well as RMC business.
  • Hunted for new corporate business and set up appts for our Relocation Director to sell into.

Relocation Consultant+Account Manager

Prudential Relocation/Brookfield
06.2007 - 06.2012
  • Supported over 55 micro accounts (companies who had less then 50 moves per year and/or had no policy), Government (FBI) , and larger corporate accounts (Lowes, Cummins, Astellas, etc. to provide the best possible service for transferees throughout their relocation
  • Was the main point of contact for EE's as well as Client contact's
  • Was an RC representative for final/best presentations, company trainings, and was placed on multiple strategic teams and projects.

Realtor and Transaction Coordinator

Russ Lyon Sotheby's International Realty
12.2005 - 04.2007
  • Sold real estate and was awarded a million-dollar club award for highest sales during my first year in real estate
  • Furthered my career with a GRI designation which concluded 90 further hours of real estate courses.
  • Supported 2 of the top Realtors in Arizona.

Customer Service Manager-Catalog Division

Fitigues
08.2001 - 11.2005
  • Started as a sales associate and was quickly promoted to a customer service manager for the company
  • Managed a team of three Customer Service Managers
  • Also managed the online store catalog that launched when the internet growth exploded as well as direct sales for 17 stores and their website.

Education

Pending Real Estate Brokers License -

Arizona Department of Real Estate
01.2025

Bachelors in Business Management -

ASU + University of Phoenix
05.2019

Active Real Estate License -

Arizona Department of Real Estate
01.2005

Skills

  • Over 20 years of corporate relocation, real estate, business development, sales, partnerships, account management, customer service, operations, and relationship management skills
  • Relationship driven - creating life long relationships
  • Very proactive personality and always forward thinking
  • High integrity with ethical character
  • Self proclaimed hunter
  • Able to handle confidential information and situations with discretion and tact
  • People-oriented professional offering a valuable combination of analytical and interpersonal skills
  • Natural niche for networking and prospecting
  • Results driven: also know as a "heat seeking missile"!!
  • CRM creation and implementation (HubSpot and SalesForce)
  • Strong understanding of Social Media and the importance of your personal brand
  • Deep organization and involvement with strategic events, invitation/registration process with prospects, clients, and partners helping to drive specific initiatives
  • Ability to traveling up to 60% of the time
  • National network of top real estate agents, suppliers to relocation, corporate clients in mobility, in addition to banks and lenders

Co-Founder of Women of Global Mobility

Created a space for women in global mobility to meet, network, learn, and grow from each other. 

Hobbies and Interests

  • Growing rare and heirloom tomatoes
  • Volunteering
  • Hiking
  • CrossFit
  • Traveling
  • Spending time with family

Associations

  • Active member of ARA (Arizona Relocation Alliance)
  • Board Member of MERC (Minnesota Employee Relocation Committee)
  • Participant of ARC, MIRC, SARC, NTRP, and HR

Timeline

VP of Business Development and Partnerships

HomeStory
01.2023 - Current

Director of Business Development/Sales for Global Mobility and Affinity Programs

Sterling Lexicon
01.2021 - 01.2023

Mobility Consultant

Self Employed
03.2020 - 08.2023

Director of Account Management- Corporate Relocation

Shyft
02.2020 - 09.2020

Relocation Division - Operations Manager + Corporate Account Manager

Russ Lyon Sotheby's International Realty
10.2017 - 01.2020

Relocation Property Specialist

Global Mobility Solutions
02.2016 - 09.2016

Project Manager of Business Development

Russ Lyon Sotheby's International Realty
06.2012 - 12.2012

Relocation Consultant+Account Manager

Prudential Relocation/Brookfield
06.2007 - 06.2012

Realtor and Transaction Coordinator

Russ Lyon Sotheby's International Realty
12.2005 - 04.2007

Customer Service Manager-Catalog Division

Fitigues
08.2001 - 11.2005

Pending Real Estate Brokers License -

Arizona Department of Real Estate

Bachelors in Business Management -

ASU + University of Phoenix

Active Real Estate License -

Arizona Department of Real Estate

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Kelly Guerin