Kelly Hardwick
3946 Olin Rd, Conway SC 29526
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
22
22
years of professional experience
Work History
Manager
Kids Care Medical
Conway
06.2017 - 12.2025
- Led team in implementing patient care protocols and improving service delivery efficiency.
- Developed training programs for staff, enhancing skill sets and service quality.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Analyzed patient feedback to identify areas for improvement and drive strategic initiatives.
- Fostered a positive workplace culture focused on teamwork and professional development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Asst Manager
Family Care Medical Supply
Loris, SC
10.2010 - 06.2017
- Managed daily operations to ensure seamless workflow and maintain high standards of service delivery.
- Facilitated training and mentorship programs for staff on customer service best practices and product knowledge.
- Streamlined inventory management processes to enhance stock optimization and minimize waste.
- Coordinated with suppliers to ensure timely delivery of medical supplies and equipment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Asset Protection Associate
WALMART
Conway, SC
01.2005 - 09.2010
- Managed monitoring of store security systems to safeguard assets and maintain loss prevention protocols.
- Performed systematic audits of inventory to enhance accuracy and maintain operational integrity.
- Coordinated efforts with law enforcement to investigate suspicious activities and successfully recover stolen assets.
- Facilitated training sessions for new associates on loss prevention policies and safety protocols.
Tire and Lube Express Technician
WALMART
Conway, SC
09.2003 - 09.2005
- Conducted tire installations and rotations following safety protocols and manufacturer specifications.
- Performed oil changes and fluid checks to ensure vehicle performance and longevity.
- Maintained cleanliness and organization of work area, adhering to safety regulations.
- Assisted customers with service inquiries, providing knowledgeable recommendations for tire maintenance.
- Trained new technicians on equipment usage, safety standards, and operational procedures.
- Developed efficient workflow processes that reduced service wait times for customers.
- Implemented preventative maintenance measures to enhance overall equipment reliability.
- Collaborated with team members to resolve technical issues and improve service quality.
- Collaborated with management to develop targeted strategies for improving shop performance and reducing customer wait times.
Education
High School Diploma -
Aynor Conway Career Center
Conway, South Carolina, SC06-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Performance management
- Staff development
- Sales techniques
- Policy implementation
- Multitasking
ACHC Accretion
Holding the company to the highest standers that is required by Medicaid and Medicare. Re writing company's policies and regulations.
Timeline
Manager
Kids Care Medical
06.2017 - 12.2025
Asst Manager
Family Care Medical Supply
10.2010 - 06.2017
Asset Protection Associate
WALMART
01.2005 - 09.2010
Tire and Lube Express Technician
WALMART
09.2003 - 09.2005
High School Diploma -
Aynor Conway Career Center