KELLY HARPER
Goodrich
Summary
Health informaticist with three years of medical group office management experience, leading day-to-day operations. Brings a strong blend of health information systems expertise, operational leadership, and team management. Experienced in managing staff, optimizing clinical and administrative workflows, and using health information systems to improve efficiency and patient outcomes. Motivated to transition into a management role with broader responsibility and strategic impact.
Overview
14
14
years of professional experience
Work History
HEALTH INFORMATICS SPECIALIST II
Trinity Health
06.2021 - Current
- TogetherCare Connect Implementation, Readiness, and Activation Lead/Support.
- Facilitated Workflow Dress Rehearsal and Technical Dress Rehearsal sessions.
- Provider SME Dyad.
- Hospital Outpatient Department SME Participant.
- Ambulatory Clinical TogetherCare Credentialed Trainer.
- Michigan Super User Coordinator.
- Provide go-live support.
- Streamline workflow support with detailed job aids and hands-on guidance
- Identify gaps, areas of opportunity, and develop action plans to address areas of concern.
- Epic Certified Informaticist, maintaining certification through continuous education engagement.
Stays updated with current CEEs to enhance knowledge and skills.
EHR ANALYST
IHA
01.2019 - 06.2021
- Facilitated pediatric workgroup meetings with IHA and THMG.
- Developed job aids and training materials to support staff training initiatives.
- Provided go-live support and workflow assistance to ensure smooth transitions.
- Identified gaps and areas for improvement, creating actionable plans for resolution.
- Conducted pre- and post-go-live training.
- Performed chart corrections in Epic to maintain accurate patient records.
- Supported Pediatric Division operations through various administrative tasks.
- Assisted with pre-Epic go-live data collection and hardware analysis.
AMBULATORY INFORMATICS
Trinity Health
09.2018 - 01.2019
- Delivered Go-live support to new practices, ensuring smooth transitions.
- Created job aids and training materials to support end-user documentation.
- Facilitated workflow support for efficient operations across departments.
- Managed new hire SAR submissions to streamline the onboarding process.
- Initiated the offboarding of physicians and practices on Athena to maintain compliance.
- Coordinated new department builds in Athena, optimizing system usage.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CLINICAL PRACTICE MANAGER
Affinity Pediatrics and Internal medicine, SJMG
04.2015 - 11.2018
- Supervised employees, conducting annual evaluations to enhance performance standards.
- Assisted with transition from Nextgen to Athena EMR, ensuring seamless integration.
- Managed daily operations.
- Maintained compliance with healthcare regulations and internal policies.
- Attended conferences and workshops related to healthcare industry trends and best practices.
- Developed and maintained annual budget for practice, optimizing financial resources.
- Addressed and resolved conflicts with patients and staff, fostering a positive environment.
- Maintained payroll and employee files while creating efficient staff schedules.
- Reviewed and approved all clinic invoices to ensure accurate financial tracking.
- Participated in hospital Joint Commission rounding, promoting compliance and readiness.
- Conducted performance evaluations for clinical staff members using established criteria.
- Completed Trinity Health's Essential Skills for New Leaders program.
REGISTERED MEDICAL ASSISTANT
Affinity Pediatrics and internal medicine
10.2011 - 04.2015
- Assisted in patient care
- Venipuncture, Injection, EKG, PFT, Variety of procedures (I&D, Foreign Body Removal), Obtain vitals and Medical history, In office and Send out testing
- Maintained State Certification in Medial Assisting and CPR
- Assisted in practice transition from paper charts to Nextgen EMR
- Attended Nextgen training class and then provided training to clinic staff
- Ensured Cleanliness and Sanitation of exam rooms and equipment
Education
Certificate in Medical Assisting -
EVEREST INSTITUTE
07-2006
General Diploma - Language Arts Endorsement
BRANDON HIGH SCHOOL
06-2002
Skills
- Leadership and project management
- Clinical workflow optimization
- Go-live support and training
- Effective communication skills
- Team collaboration and synergy
- Problem-solving strategies
- Adaptability and flexibility
- Clinical process knowledge
- Change Management
- Dependable and trustworthy
Accomplishments
St. Joe's Medical Group Caritas Award- August 2018. Award was presented quarterly to a hospital outpatient office that implemented care strategies that result in patient care improvement.
Timeline
HEALTH INFORMATICS SPECIALIST II
Trinity Health
06.2021 - Current
EHR ANALYST
IHA
01.2019 - 06.2021
AMBULATORY INFORMATICS
Trinity Health
09.2018 - 01.2019
CLINICAL PRACTICE MANAGER
Affinity Pediatrics and Internal medicine, SJMG
04.2015 - 11.2018
REGISTERED MEDICAL ASSISTANT
Affinity Pediatrics and internal medicine
10.2011 - 04.2015
Certificate in Medical Assisting -
EVEREST INSTITUTE
General Diploma - Language Arts Endorsement
BRANDON HIGH SCHOOL