KELLY HARPER
Goodrich,USA
Summary
Dynamic Health Informatics Specialist with extensive experience at Trinity Health, excelling in enterprise clinical systems implementation and operational readiness. Proven track record in go-live execution, cross-functional collaboration, and process improvement. Adept at engaging executive stakeholders and driving change initiatives, ensuring compliance and enhancing user productivity through effective training and support.
Overview
15
15
years of professional experience
Work History
HEALTH INFORMATICS SPECIALIST II
Trinity Health
06.2021 - Current
- Led TogetherCare (Epic) implementation readiness initiatives across the enterprise.
- Acted as subject matter expert for outpatient and ambulatory workflows.
- Conducted workflow and technical dress rehearsals to ensure successful go-live execution.
- Trained clinical staff in Epic systems through hands-on sessions as a credentialed trainer.
- Coordinated Michigan’s super user program, improving go-live efficiency and support capabilities.
- Provided real-time, at-the-elbow support during go-lives to address immediate concerns.
- Created job aids and training resources to optimize workflows and enhance user productivity.
- Implemented standardized massage therapy workflow, now utilized by all Inspirit salon locations.
- Worked closely with leadership supporting financial and operational performance
- Collaborated horizontally across regions or service lines
- Driving standardization and leading change initiatives
- Advising leaders, and solving complex operational problems
- Collected, recorded and analyzed data related to nursing care of patients.
EHR ANALYST
IHA
01.2019 - 06.2021
- Led pediatric workgroups across organizations to align workflows and system usage
- Developed and delivered training materials and job aids to support staff education
- Supported go-live events with workflow guidance and issue resolution
- Conducted pre- and post-go-live training sessions to ensure user readiness
- Performed Epic chart corrections to maintain data integrity and compliance
- Assisted with pre-implementation data collection and hardware readiness assessments
- Provided operational and administrative support to the Pediatric Division
Health Informatics Specialist I
Trinity Health
09.2018 - 01.2019
- Delivered go-live support for new practices transitioning to Athena EMR
- Created training materials and documentation for end users
- Supported workflow optimization across departments
- Managed onboarding (SAR submissions) and offboarding processes for providers
- Coordinated department builds within Athena to support operational needs
- Collaborated with cross-functional teams to meet implementation timelines
CLINICAL PRACTICE MANAGER
Affinity Pediatrics and Internal Medicine, SJMG
04.2015 - 11.2018
- Oversaw daily clinic operations, staffing, and performance management
- Led transition from NextGen to Athena EMR, ensuring smooth implementation
- Managed budgeting, payroll, scheduling, and financial processes
- Ensured compliance with healthcare regulations and internal policies
- Resolved patient and staff concerns to maintain a positive clinic environment
- Participated in Joint Commission readiness and compliance activities
- Completed Trinity Health’s Essential Skills for New Leaders program
REGISTERED MEDICAL ASSISTANT
Affinity Pediatrics and Internal Medicine
10.2011 - 04.2015
- Provided direct patient care including vitals, medical history, injections, EKGs, PFTs, and procedures
- Assisted with in-office and send-out lab testing
- Played a key role in transitioning from paper charts to NextGen EMR
- Trained and supported staff during EMR implementation
- Maintained certification and CPR credentials
- Ensured cleanliness and infection control standards
Skills
- Enterprise clinical systems implementation
- Operational readiness and stabilization
- Go-live execution and support
- Cross-functional collaboration
- Executive stakeholder engagement
- Project management and reporting
- KPI tracking and issue escalation
- Vendor and partner coordination
- Regulatory compliance and Joint Commission readiness
- Process improvement methodologies
- Change management strategies
Timeline
HEALTH INFORMATICS SPECIALIST II
Trinity Health
06.2021 - Current
EHR ANALYST
IHA
01.2019 - 06.2021
Health Informatics Specialist I
Trinity Health
09.2018 - 01.2019
CLINICAL PRACTICE MANAGER
Affinity Pediatrics and Internal Medicine, SJMG
04.2015 - 11.2018
REGISTERED MEDICAL ASSISTANT
Affinity Pediatrics and Internal Medicine
10.2011 - 04.2015