Kelly Harrington
Uber Eats
Brighton,Ma
1
Certification
22
years of professional experience
I am friendly customer service professional with 2 years of experience in fast-paced environments. Skilled in problem-solving, cash handling, and client relations. Eager to bring a positive attitude to a new support team. Im also Detail-oriented administrative assistant with 3 years of office experience. Proficient in calendar management, data entry, and digital communication tools. I take any jobs that comes my way seriously.
Work History
Driver
12 Years 6 Months- Provided safe and reliable transportation services to passengers, ensuring adherence to traffic regulations.
- Utilized navigation systems to optimize routes, minimizing travel time and enhancing customer satisfaction.
- Maintained vehicle cleanliness and performed regular maintenance checks to ensure operational safety and reliability.
- Managed approximately 30 incoming calls
Food Delivery Driver
9 Years 2 Months- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and changes.
- Maintained cleanliness and organization of delivery equipment and vehicle.
- Managed approximately 30 incoming calls
House Keeping
3 Years 3 Months- Maintained 100% compliance with strict OSHA and DPH health standards across a high-traffic, multi-floor men’s shelter
- Cleaned and maintained shelter’s exterior grounds and front entrance daily, enhancing welcoming and safe environment for guests. Experienced in cleaning and disinfection high traffic areas such as lobbies and hallways
- Consistently and efficiently emptied all trash receptacles, ensuring proper disposal and maintaining a clean hygienic environment
- Removed stains and discolored areas from walls and floors, restoring their original appearance
- Checked and replaced stock of supplies and equipment to ensure availability.
- Practiced trauma-informed de-escalation techniques, safely engaging with guests experiencing addiction, withdrawal or psychiatric episodes without disrupting facility maintenance.
- Navigated a fast-paced environment involving dual-diagnosis (mental health and substance abuse) populations, maintaining calm and order while completing sanitation tasks
Packing, Shipping, and Receiving Assembler
4 Years 8 Months- Assembled and labeled packages according to specific guidelines and customer requirements.
- Conducted quality checks on outgoing shipments to maintain high standards of accuracy.
- Coordinated with team members to optimize workflow and improve operational efficiency.
- Operated packaging machinery to ensure efficient processing of shipments.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Receptionist
1 Year 6 Months- Greet customers and provide information on salon services and retail products, enhancing customer experience and satisfaction
- Assist the salon manager with maintaining inventory of salon retail products
- Processed cash and credit card transactions efficiently at point of sale.
- Managed high volume of incoming calls effectively to assist customers.
- Execute daily salon end of sales report
- Maintained organized and welcoming reception area, contributing to positive first impressions for clients
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Inventory & Sales Specialist
3 Years 9 Months- Assisted in stock room management, cataloged sample reports and shipments to ensure organized inventory flow
- Designed and organized department displays that effectively attracted customers and showcased products
- Executed and operated proper transaction procedures per purchase
- Resolved all customer complaints in a professional manner in accordance with company policies while prioritizing customer satisfaction
- Resolved customer complaints professionally, adhering to company policies and enhancing overall customer satisfaction
- Organized and designed displays for the floor of the department to attract customers
Kitchen Aid
3 Years 4 Months- Served each resident their individual meals based on their diet and nutritional regimens.
- Cleaned work areas, dining room floors, tables, chairs, kitchen equipment, food storage, and supply areas according to facility schedule, ensuring a hygienic environment.
- Wash dishes, countertops, and other kitchen and dining room equipment and assure they are stored in an orderly fashion
- Greeted residents warmly and served meals with respect and compassion in dining area.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Coordinated with dietary staff to address residents' special dietary needs effectively.
Education
Associate of Arts (A.A.) - Psychology
Medical Assistant
High School Diploma
Skills
Safe driving
Customer service
Customer communication
Dependable work ethic
Problem-solving
Time management
Defensive driving
Quick learner
Dedicated team player
Route optimization
Certification
Certified Customer Service Representative
Timeline
House Keeping
Pine Street Inn, (Shattuck Hospital)
04.2023 - 07.2026Read More
Food Delivery Driver
Uber Eats
06.2017 - CurrentRead More
Packing, Shipping, and Receiving Assembler
Fed Ex Ground
10.2015 - 06.2020Read More
Driver
Uber And Lyft
02.2014 - CurrentRead More
Receptionist
Vidal Sassoon
08.2013 - 02.2015Read More
Inventory & Sales Specialist
Foot Path Shoes
09.2009 - 06.2013Read More
Kitchen Aid
The Fitch Home
02.2005 - 06.2008Read More
Bunker Hill Community College
Associate of Arts (A.A.) from Psychology
Read More
Job Corps Training Center
Medical Assistant
Read More
Melrose High School
High School Diploma
Read More