Kelly Harris
Montclair,NJ
Summary
A highly organized and dedicated healthcare professional with strong verbal and written communication skills. Experienced in patient care coordination, managing schedules, and ensuring timely follow-up to enhance patient satisfaction. Demonstrates exceptional problem-solving abilities, attention to detail, and accuracy in managing patient records, insurance verification, and billing processes. Adept at working collaboratively with healthcare teams, administrative staff, and patients to ensure smooth operations. Possesses a strong customer service focus and excels in providing professional, compassionate care. Proven ability to manage multiple tasks in fast-paced environments while maintaining high standards of quality and efficiency.
Overview
8
8
years of professional experience
Work History
Receptionist
Unversity Hospital
Newark , NJ
11.2024 - Current
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted with special projects assigned by management when required.
- Scheduled appointments for clients, customers, and other visitors.
- Compiled data from various sources into organized reports for management review.
Medical Office Associate
Atlantic Health System
Hillsborough, New Jersey
01.2023 - 10.2024
- Prepared charts for upcoming appointments and completed follow-up notes
- Generated reports on patient demographics, billing cycles and other administrative tasks.
- Maintained a clean reception area by tidying up furniture, organizing materials, stocking supplies and removing clutter.
- Monitored inventory levels of medical office supplies and coordinated orders when needed.
- Reconciled bank deposits against cash receipts on a daily basis.
- Provided customer service support to address any questions or concerns about services offered at the clinic.
- Assisted with scheduling appointments and verifying insurance coverage.
- Ensured accuracy of patient data in EMR system.
- Checked in patients at the front desk before their appointment time.
Patient Access Representative
Atlantic Health System
Morristown, New Jersey
01.2020 - 12.2023
- Collected co-pays and other payments from patients at time of service.
- Actively participated in team meetings and training sessions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Ensured accuracy of all data entered into computer system.
- Collaborated with other departments to ensure quality customer service was delivered.
- Facilitated communication between patients, staff members, and third party payers.
- Resolved discrepancies between hospital systems and third party payers.
- Managed incoming faxes related to patient registration processes.
- Followed up on unpaid claims in a timely manner.
- Assisted with preparing daily cash reports for accounting department.
Port Agent
Port Authority of New York and New Jersey
Jersey City, New Jersey
01.2017 - 01.2020
- Monitored weather conditions at sea to determine if a voyage should be delayed or cancelled due to safety concerns.
- Attended meetings with local officials concerning port security measures.
- Created work orders for repair or maintenance activities on board vessels.
- Communicated with crew members on board vessels via radio or telephone regarding services required or provided by the company.
- Negotiated contracts with vendors for provision of goods and services to vessels in port.
- Provided customer service support by answering inquiries from clients regarding their shipments.
- Assisted in training new staff members on proper port operating procedures.
- Scheduled cargo operations and monitored progress of vessels in port.
Education
High School Diploma -
Weequahic Highschool
Newark, NJ06-2006
Skills
- Communication: Strong verbal and written communication skills, interacting with patients and healthcare teams Patient Care Coordination: Managing patient schedules, ensuring timely communication, and follow-up Problem-Solving: Ability to identify issues and resolve them efficiently, such as handling patient concerns or billing discrepancies Attention to Detail: Ensuring accuracy in patient records, insurance verification, and billing processes Team Collaboration: Ability to work effectively with healthcare providers, administrative staff, and patients Customer Service: Providing exceptional service, handling patient inquiries, and managing customer relationships with professionalism Time Management: Effectively prioritizing tasks and managing multiple responsibilities in fast-paced environments
Timeline
Receptionist
Unversity Hospital
11.2024 - Current
Medical Office Associate
Atlantic Health System
01.2023 - 10.2024
Patient Access Representative
Atlantic Health System
01.2020 - 12.2023
Port Agent
Port Authority of New York and New Jersey
01.2017 - 01.2020
High School Diploma -
Weequahic Highschool