Kelly Hartman

Acted as primary contact for customers regarding freight shipment updates and issue resolution.

• Handled customer inquiries through phone and email communication.
• Resolved high-volume inquiries, contributing to high customer satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Monitored shipment statuses to proactively resolve delays, discrepancies, and service issues.
• Maintained detailed records in internal systems to ensure compliance.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complaints by coordinating with relevant departments for effective solutions.
• Updated databases with new and modified customer data.
• Supported operational efficiency by escalating critical issues.
• Coordinated with dispatch and operations teams to ensure timely and accurate freight movement.
• Assisted in planning and creating local P&D routes.
• Effectively managed our Service Center's OS&D.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Demonstrated flexibility by adapting to changing operational demands.