Kelly Heffernan Tabor
Liberty
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
29
29
years of professional experience
Work History
Store Manager
Dollar General
Ramseur, NC
06.2022 - Current
- Led daily store operations, ensuring adherence to policies and procedures.
- Optimized inventory management processes to reduce stock discrepancies.
- Implemented merchandising strategies to enhance product visibility and sales performance.
- Developed employee schedules to maximize coverage during peak hours and improve service levels.
- Fostered a positive work environment, promoting teamwork and high employee morale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Trained and mentored staff on customer service best practices and sales techniques.
Cook II
Chatham Youth Development Center/State of North Carolina
Siler City, NC
08.2019 - 05.2022
- Prepared and cooked meals adhering to nutritional guidelines for youth programs.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Streamlined inventory management processes, reducing food waste effectively.
- Supervised kitchen operations, ensuring compliance with health regulations consistently.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Assistant Store Manager
Dollar Tree
Siler City, NC
05.2019 - 08.2019
- Supervised daily store operations to ensure adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and efficient sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to make informed decisions on product placement and promotions.
- Resolved customer complaints promptly, fostering a positive shopping environment and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Multimedia Production Specialist/Director
WFMY News 2- Gannett/Tegna
12.2006 - 09.2018
- Responsibilities include directing live broadcasts and recordings, operating robotic cameras, editing video with Avid News Cutter and Edius software programs for broadcast and on-line platforms.
- Confer with managers, crew members and producers to discuss details of production, such as photography, scripts, sound, and anchor movement for each newscast.
- Supervise and coordinate the work flow of the studio crew.
- Write, design and edit web page content to increase page views and drive web traffic.
- Communicate with viewers and other sources to gather information, analyze and interpret information to be relayed to producers, reporters and camera crews in the field covering news events.
Freelance
WVIZ Ideastream-PBS
01.2004 - 12.2006
- Floor Director: Communicate to anchors and guests that movements needed for each show’s recording or live broadcast to minimize mistakes on-air or during recording.
- Compile scripts and other materials related to the production.
- Camera Operator: Plan framing, composition, camera movement and anchor movement for broadcast or recording.
- Operated manual studio camera for live to tape recordings and for live programs such as telethons and auctions.
Production Assistant Supervisor
WKYC Channel 3-Gannett/Tegna
03.1997 - 11.2006
- Manage staff, prepare work schedules and assign work duties.
- Establish and implement departmental policies, goals, objectives and procedures while conferring with department managers and staff members as necessary.
- Determine staffing requirements and train new employees.
- Organize and maintain the FCC public files for the station.
- Production duties included: fill-in director, floor director, teleprompter operator, on location stage manager for special live on-location broadcasts and tapings.
- Assistant producer for three "Dateline Cleveland" specials that received Emmy nominations.
- Research topics using the internet, video archives and other sources.
- Obtain copyright permissions for existing video or photographs that were used in the making of the "Dateline Cleveland" specials.
- Log and dictate interviews used in the making of the "Dateline Cleveland" specials.
Education
Bachelor of Arts - Communications, Radio/Television Broadcasting, English Literature
Capital University
05.1996
Skills
- Critical Thinking
- Judgement and Decision Making
- Active Learning
- Management
- Complex Problem Solving
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Retail inventory management
- Payroll management
Accomplishments
- Exceeded quarterly store sales goals for the last 6 quarters in a row.
- Store ranked in the top 10% in company sales in 2024.
Timeline
Store Manager
Dollar General
06.2022 - Current
Cook II
Chatham Youth Development Center/State of North Carolina
08.2019 - 05.2022
Assistant Store Manager
Dollar Tree
05.2019 - 08.2019
Multimedia Production Specialist/Director
WFMY News 2- Gannett/Tegna
12.2006 - 09.2018
Freelance
WVIZ Ideastream-PBS
01.2004 - 12.2006
Production Assistant Supervisor
WKYC Channel 3-Gannett/Tegna
03.1997 - 11.2006
Bachelor of Arts - Communications, Radio/Television Broadcasting, English Literature
Capital University