KELLY HERNANDEZ
Miami,FL
Summary
Friendly with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Snow Cone Maker
Vaylas Gourmet Shaved Ice
03.2023 - Current
- Provided customer service by answering questions about flavors, sizes and cost of items
- Prepared and served snow cones to customers in a timely manner
- Assisted with ordering supplies needed to make snow cones when inventory was low
- Kept track of sales transactions involving cash or credit cards
- Assisted customers in choosing their desired flavorings for their snow cone order
- Set up tables and chairs at events where frozen treats were being served
- Trained new employees on how to properly operate the machinery involved in producing flavored ice blocks and crushed them into small pieces for making snow cones
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs
- Identified needs of customers promptly and efficiently
Education
BBA -
Florida International University
Miami, FL06-2028
Skills
- Cash Handling
- Order Taking
- Friendly demeanor
- Greeting customers
- Professional Appearance
- Teamwork
- Customer Engagement
- Customer Service
- Excellent Communication
- Flexible Schedule
Languages
English: Native/ Bilingual
Spanish: Full Professional
Timeline
Snow Cone Maker
Vaylas Gourmet Shaved Ice
03.2023 - Current
BBA -
Florida International University
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