Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Hill

Lutz,FL

Summary

Skilled collection professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Collection Manager

Tampa Bay Federal Credit Union
Tampa, FL
06.2016 - Current
  • Manages collection, recovery, and risk teams
  • Manages delinquency on $300M consumer loan portfolio
  • Extensive experience with repossessions and remarketing of collateral
  • Extensive experience working with bankrupt accounts, judgments, garnishments, stipulations, and foreclosures
  • Experience processing total loss and GAP claims
  • Implemented CECL at our credit union in 2023
  • Completes month end board and call reports
  • Assists external auditors with their inquiries during annual and quarterly audits
  • Assists members with disputes, providing explanations of the process, account information and answers to inquiries.
  • Oversees the processing of direct and indirect credit disputed.
  • Vendor management and due diligence

Lending Supervisor

Tampa Bay Federal Credit Union
Tampa, FL
01.2011 - 06.2016
  • Assisted the AVP of Lending with overseeing the daily activities of the lending and collection departments
  • Underwriting loan applications within my authority
  • Performed audits of loan applications for accuracy
  • Processed hardship applications on troubled debt
  • Assisted collection staff on escalated calls
  • Performed audits on collection records
  • Approved loans for repossessions and charge offs

Senior Underwriter

Tampa Bay Federal Credit Union
Tampa, FL
06.2005 - 01.2011
  • Reviewed and underwrote consumer loan applications
  • Maintained vendor and dealership relationships
  • Assisted frontline staff with application and funding questions
  • Perfected and released liens on secured collateral
  • Cross sold credit union loan services

Mortgage Servicer

Tampa Bay Federal Credit Union
Tampa, FL
02.2003 - 06.2005
  • Processed closing packages for first and second mortgages
  • Paid insurance and taxes on escrowed mortgages
  • Provided payoffs to title companies
  • Assisted members with loan servicing related questions
  • Processed and recorded mortgage satisfactions

Member Service Representative

Tampa Bay Federal Credit Union
Tampa, FL
01.2000 - 02.2003
  • Opened new account services for membership
  • Processed and funded loan applications
  • Resolved disputes and billing errors
  • Cross sold credit union products and services
  • Processed debit and credit card disputes

Sr. Teller

Tampa Bay Federal Credit Union
Tampa, FL
06.1997 - 01.2000
  • Processed deposit and withdraw transactions on member accounts
  • Processed loan payments
  • Issued official checks and money orders
  • Balanced a teller drawer
  • Cashed savings bonds
  • Cross sold credit union products and services

Education

Bachelor of Science - Finance

University of South Florida
Tampa, FL
12.2001

Skills

  • Payment Acceptance
  • Analytical Reasoning
  • Call Reporting
  • Report Preparation
  • Staff Training
  • Customer Service Management
  • Past Due Procedures

Certification

  • Certified Credit Union Financial Counselor, CCUFC
  • Certified Credit Union Executive, CCUE

Timeline

Collection Manager

Tampa Bay Federal Credit Union
06.2016 - Current

Lending Supervisor

Tampa Bay Federal Credit Union
01.2011 - 06.2016

Senior Underwriter

Tampa Bay Federal Credit Union
06.2005 - 01.2011

Mortgage Servicer

Tampa Bay Federal Credit Union
02.2003 - 06.2005

Member Service Representative

Tampa Bay Federal Credit Union
01.2000 - 02.2003

Sr. Teller

Tampa Bay Federal Credit Union
06.1997 - 01.2000

Bachelor of Science - Finance

University of South Florida

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Kelly Hill