Rhonda Reynolds
Peoria,AZ
Summary
Hardworking Collections Manager familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas. Goal-driven Collections Manager reduces delinquencies and mitigate risks. Prepared to bring .5 years of in-depth experience to support Consolidated Auto Sales needs. Ambitious Credit Control Officer enthusiastic about contributing skills to Consolidated Auto Sales. Eager to advance professionally by leveraging strengths in communication and problem solving. Trained in addressing customer concerns professionally while obtaining payments on past due accounts.
Overview
24
24
years of professional experience
Work History
Collection Manager
Consolidated Auto Sales
09.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Handle repo paperwork for vehicles.
- Completed Stolen vehicle reports for filing with Phoenix Police Thief Unit.
Payroll Specialist
BenefitMall Inc.
10.2010 - 09.2019
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed payroll data entry and processing for several clients, employees to comply with predetermined company guidelines.
- Created new hire and termination documents for payroll.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
- Managed and updated employee benefits information.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Payroll Specialist/HR Coordinator
Gordon Darby Inc.
04.2000 - 06.2009
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for 365 employees to comply with predetermined company guidelines.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Created new hire and termination documents for payroll.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated reports to track employee time and attendance.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed manual checks for employees in accordance with company policies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Managed and updated employee benefits information.
- Assisted with recruitment and onboarding of new employees.
- Coordinated resolution of payroll discrepancies.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.1974
Skills
- Collection Calls
- Payment Acceptance
- Past Due Procedures
- Monitoring Processes
- Conducting Investigations
- Call Escalation
- Staff Training
- Collections Oversight
- Recordkeeping Requirements
- Advanced Computer Skills
- Performance Tracking
- Customer Notifications
- Adobe Software
- Payment Discrepancy Research
- Report Preparation
- Human Intelligence
- Securities Safekeeping
- Insurance Negotiation
- Human Resources Knowledge
Timeline
Collection Manager
Consolidated Auto Sales
09.2021 - Current
Payroll Specialist
BenefitMall Inc.
10.2010 - 09.2019
Payroll Specialist/HR Coordinator
Gordon Darby Inc.
04.2000 - 06.2009
High School Diploma -
George Washington Preparatory High School
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