Kelly Hipp
Salina
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
General Manager
Kum & Go
03.2016 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Arts - History
Rogers State University
Claremore, OK12.2021
Skills
- Program Administration
- Branding
- Loss Prevention
- Staff Supervision
- Schedule Management
- P&L Management
- Operations Oversight
- Client Relations
- Time Management
- Administrative Skills
- Recruitment
- Employee Scheduling
- Leadership and Team Building
- Training and Coaching
Timeline
General Manager
Kum & Go
03.2016 - Current
Associate of Arts - History
Rogers State University
Similar Profiles
Anita SchroederAnita Schroeder
Store Director at Kum & GoStore Director at Kum & Go
Gena PurdyGena Purdy
Sales Associate at Kum & GoSales Associate at Kum & Go
Shanna ShayShanna Shay
Store Director at Kum & GoStore Director at Kum & Go
Mellissa ShortMellissa Short
Cashier at Kum & GoCashier at Kum & Go
Krista BallKrista Ball
Medical Transport Driver at KanTrek LLCMedical Transport Driver at KanTrek LLC