Kelly Hirz
Moses Lake,WA
Summary
Dynamic and dedicated licensed cosmetologist with a proven track record of enhancing client satisfaction through personalized services and exceptional customer consultation. Successfully managed appointments and fostered strong relationships, leading to increased client retention. Adept in hair styling and social media promotion, committed to continuous education and professional growth.
Overview
33
33
years of professional experience
Work History
Cosmetologist
Self Employed
Moses Lake, WA
01.2013 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Office Manager
The Lift Company/ Production Hydraulics
Hermiston, OR
06.1992 - 03.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Diploma - Basic Education ,Art, Track, Fast Pitch Softball
Corbett High Achool
Corbett, OR06.1984
Real Estate Broker Online Education
Rockwell Institute of Real Estate
Bellevue, WACosmetology - Hair, Skin Snd Nails
Phagans Cosmetology School
Portland, OR02.1986
Art, Computers - Business
Mt. Hood Community College
Gresham, OR06.1985
Skills
- Social skills
- Friendly communication
- Active listening
- Clear communication
- Customer consultation
- Professionalism and ethics
- Social media promotion
- Decision-making
- Continuing education
- Sales expertise
- Relationship building
- Sales and upselling
Timeline
Cosmetologist
Self Employed
01.2013 - Current
Office Manager
The Lift Company/ Production Hydraulics
06.1992 - 03.2010
Diploma - Basic Education ,Art, Track, Fast Pitch Softball
Corbett High Achool
Real Estate Broker Online Education
Rockwell Institute of Real Estate
Cosmetology - Hair, Skin Snd Nails
Phagans Cosmetology School
Art, Computers - Business
Mt. Hood Community College