Kelly Hobbs
Gallatin
Summary
Dedicated Human Services professional with over twenty-two (22) years of experience and history of meeting department goals utilizing consistent and organized practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
TANF Case Manager
Department Of Human Services
05.2023 - Current
- Conducts career assessments determining long or short-term and/or educational goals towards self-sufficiency. Documents status timeline in the eligibility system.
- Conducts basic skills trainings, resume writings or interview workshops to prepare customers for employment.
- Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services.
- Develops an individualized and mutually agreed upon plan for employment and/or training through direct customer engagement by phone or in person to
meet customer’s needs and promote self-sufficiency. - Reviews, plans, monitors,
and evaluates customer’s needs, activities, and progress.
Manages and maintains a caseload of TANF recipients while reviewing work activity timesheets provided by customers for accuracy. - Tracks work activities and/or lifetime limits for receipt of benefits.
- Identifies benefits and services that may be available to customers.
- Develops and implements comprehensive case management plans to address client needs and goals.
Child Care SpecialisT 2
DHS, State Of Tennessee, Human Services
09.2011 - 05.2023
- Facilitates training sessions for up to 5 new hires per session
- Serves as Child Care Certificate Mentor for new hires
- Acts as Lead Child Care Specialist for the middle region assisting up to 17 staff across a 40-county service area
- Develops content information for regional staff meetings
- Coordinates and dissemination work tasks among team members in the absence of field leadership
- Identifies and corrects case errors to protect data integrity
- Manages specialized DCS child care cases and partnership
- Reviews policies, plans, and procedures to continuously improve child care certificate program processes
- Assists individuals and families by collecting required data to make accurate eligibility determinations
- Actively listens to client requests, confirming full understanding before addressing concerns
- Promotes professional image of department by focusing on great customer service while fulfilling the Departments mission
- Maintains multiple computer systems/programs/database to determine eligibility and tracking purposes
- Communicates with Child Care providers/business owners to foster positive, effective child care partnerships
- Collaborates with internal and external stakeholders for the purpose of maintaining inquiries.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Eligibility Counselor
State Of Tennessee, Human Services
09.2004 - 08.2011
- Performed eligibility assistance, case management, referrals, or related function
- Uploaded and submitted verification documents and completed applications
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility
- Facilitated referral to community resources to assist with other needs and intricate issues
- Complied with department, organization and government policies and procedures
- Maintained 98% timeliness rating with application recertification team
- Worked with clients to improve life choices and maximize benefits of programs
- Participated in team-building activities to enhance working relationships
Case Management Assistant
State Of Tennessee
09.2000 - 09.2004
- Worked with clients to improve life choices and maximize benefits of programs
- Coordinated referrals and direct support for Families First clients
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained up-to-date and accurate contacts and progress note records
- District Superuser traveling to various counties providing training for other Case Management Assistants
- Attended regularly scheduled case management and staff meetings
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Science - Computer Information Systems
Volunteer State Community College
04.2004
Skills
- Systems Analysis
- Active Learning
- Teamwork and Positive Attitude
- Team Mentoring
- System Integration Testing
- Continuous-Integration Testing
Accomplishments
- Collaborated with Child Care Leadership in the development of the Child Care Certificate Case Manager Manual
- Subject Matter Expert (SME) participant in multiple Child Care Certificate LEAN sessions guided by DOHR
- Child Care Certificate SME tester in User Acceptance Testing (UAT) sessions and implementation of data management system modernization projects
- Focus group member appointed by Child Care Services Director of Operations
- Assisted Child Care leadership in the development of the case reading tool for specialized child care funding categories
- SKILLS
- Communication and Cooperation
- Caring and Responsible
- Organization and Attention to Detail
- Planning and Leading Activities
- Coordination and Teamwork
- Problem Solving
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Microsoft Office
- Strong Work Ethic and Dependable
Timeline
TANF Case Manager
Department Of Human Services
05.2023 - Current
Child Care SpecialisT 2
DHS, State Of Tennessee, Human Services
09.2011 - 05.2023
Eligibility Counselor
State Of Tennessee, Human Services
09.2004 - 08.2011
Case Management Assistant
State Of Tennessee
09.2000 - 09.2004
Associate of Science - Computer Information Systems
Volunteer State Community College
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