Kelly Hockenberry
Westfield,MA
Summary
Dynamic Assistant Manager with a proven track record at Flynn Applebee's, enhancing operational efficiency and customer satisfaction. Excelled in staff development and marketing strategies, leading to increased sales and reduced discrepancies. Skilled in multitasking and team motivation, adept at fostering a positive work environment and driving results through attention to detail and effective merchandising.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Flynn Applebee's
09.1997 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate of Science - Health Science
Springfield Technical Community College
Springfield, MA05.2020
Skills
- Marketing knowledge
- Team motivation
- Sales Strategies
- Managing Operations and Efficiency
- Attention to Detail
- Product and service knowledge
- Staff Training and Development
- Multitasking
Accomplishments
1997-March 2024 My home store was East Main St Westfield. East Main has always been a training restaurant with excellent results. I was a Neighborhood Expert and had a key role in all Front of the House training of employees as well as all Managers in Training.
2007 Selected by my Area Director Billy Greer to implement and roll out the first new complete beverage menu change for all of New England. This included daily communication with all New England North and South stores to ensure an accurate timeline and consistency amongst restaurants. The use of proper marketing materials provided, bev-nap mechanics along with proper flavor profiles, garnishing, build and presentation were some of the key focuses on this project.
2010 Bar Manager- Responsible for counting and inputting all bar inventory, complete all orders and control all bar cost.
2020 Full time Carside Specialist during COVID.
2022 Promoted to Assistant Manager
2022 & 2023 Initiated, organized and assisted with two successful Tip A Cop fundraisers for Special Olympics. Coordinated media release and media coverage for these events.
2024 Participated in Career Day at local Elementary School. Provided an opportunity for children to explore and learn about our restaurant in their community.
Received a perfect score working in the carside position with my daughter during SPA
Three time SPA Champion as an Assistant Manager
Employee of The Year - Received three times
Nominated for Manager of the Month - Three times
Timeline
Assistant Manager
Flynn Applebee's
09.1997 - Current
Associate of Science - Health Science
Springfield Technical Community College
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