Kelly Hodges
Panama City Beach,FL
Summary
Dedicated professional with strong skills in regulatory compliance and customer service. Proven ability to enhance client experiences and manage operations effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manage Retreat Center
Broadhead Trout Ranch
Weed, California
03.2019 - 11.2025
- Monitored daily operations to ensure compliance with health and safety regulations.
- Managed project timelines and delegated tasks to ensure timely completion of objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback to enhance service offerings and customer satisfaction.
Caregiver, Adults with Disability
IHSS Public Authority
Shasta, California
02.2023 - 06.2025
- Assisted clients with daily living tasks to promote independence and enhance quality of life.
- Facilitated communication between clients and families to ensure understanding of needs and preferences.
- Engaged clients in recreational outings to promote socialization and community involvement.
- Maintained a safe and clean environment to enhance overall well-being of clients.
Guest Services Cashier
McCloud Mercantile Hotel
McCloud, California
12.2022 - 07.2023
- Maintained accurate cash drawer balances through regular audits and reconciliations.
- Assisted customers in locating merchandise and providing detailed product information.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored inventory levels and communicated restock needs to supervisors.
Manage Retreat Center
Flowing Waters
Weed, California
05.2018 - 12.2022
- Managed project timelines and delegated tasks to ensure timely completion of objectives.
- Analyzed customer feedback to enhance service offerings and customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated with suppliers to optimize inventory management and reduce costs.
- Monitored daily operations to ensure compliance with health and safety regulations.
Education
High School Diploma -
Interlake High School
Bellevue, WA06-1994
Skills
- Project management
- Regulatory compliance
- Customer service
- Task delegation
- Communication facilitation
- Client engagement
Certification
Independent Insurance Adjuster License with Kentucky Department of Insurance
Timeline
Caregiver, Adults with Disability
IHSS Public Authority
02.2023 - 06.2025
Guest Services Cashier
McCloud Mercantile Hotel
12.2022 - 07.2023
Manage Retreat Center
Broadhead Trout Ranch
03.2019 - 11.2025
Manage Retreat Center
Flowing Waters
05.2018 - 12.2022
High School Diploma -
Interlake High School