Kelly Hoffman

• Train, develop team of leaders, medical staff (RN's) and Estheticians to grow respective department of the studio's business (currently profitable YTD with 11% increase comp LY)
• Utilize Lead Management strategy and CRM platforms to drive new prospects to business
• Develop sales process to convert leads
• Hire, develop, grow staff to bench for next role
• Nurture grassroots efforts and industry partnerships
• Manage daily equipment and studio facility upkeep
• Manage studio funds, payroll, set financial goals, analyze P&L for continual opportunity

Manage, guide and develop a team of 12 high performing wellness coaches to represent brand values, grow clientele and drive sales across two top Manhattan centers grossing 1.4 million dollars collectively

• Consistently achieve sales goals and other leading key performance indicators including acquiring 10 new clients per month, retaining existing client books and controlling labor spend
• Actively lead in all roles including management of facility, wellness coach and operational lead
• Drive center marketing and outreach efforts through routine email campaigns
• Maintain exceptional client relations and deliverance of extraordinary experience for all

• Train with top CX managers across USA
• Drive, lead and develop team of 100+ retail professionals
• Test new product and develop training tools for team
• Interview and lead on-boarding sessions
• Manage store schedule
• Drive profit through client relations and partnerships