Open To Work
Kelly Holliday
Harvey,IL
Work Preference
Summary
Tech-savvy Mobile Expert and Sales Associate delivering high productivity and efficient task completion in fast-paced environments. Achieved remarkable customer satisfaction through effective communication, technical troubleshooting, and sales strategies. Focused on creating memorable guest experiences by leveraging extensive product knowledge and strong organizational skills.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Mobile Expert
OSL Retail Services
Crestwood, Illinois
06.2023 - 05.2026
- Assisted customers with mobile device selection and activation.
- Provided technical support for mobile devices and services.
- Educated customers on device features and functionalities.
- Managed inventory levels for mobile devices and accessories.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
Security Officer
Wintrust Arena
Chicago, Illinois
01.2019 - 06.2023
- Monitored venue access to ensure safety and security of all attendees.
- Conducted regular patrols, identifying and reporting suspicious activities to enhance venue security.
- Responded promptly to incidents, maintaining order during events and emergencies.
- Assisted in developing and enforcing safety protocols, ensuring a secure environment for large gatherings.
- Trained new security personnel on procedures and emergency response techniques.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
Assistant Manager
KB Toys
Chicago Ridge, Illinois
11.2012 - 05.2018
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees in customer service and sales techniques.
- Coordinated inventory management and stock replenishment processes.
Certified Nursing Assistant
Crestwood Terrace Psychiatric Rehabilitation
Crestwood
09.2001 - 10.2011
- Assisted patients with daily living activities and personal hygiene routines.
- Monitored patient behavior and reported changes to nursing staff.
- Facilitated therapeutic group activities to promote social skills and engagement.
Education
Security - Armed Unarmed Security License
Security Training Center
Chicago, IL 08.2013 - 09.2013
Certified Nurse's Aide - Nursing Assistance
Kennedy King College
Chicago, IL 06.2000 - 08.2000
Morgan Park High School
Chicago, ILSkills
- Mobile device support
- Device troubleshooting
- Device activation
- Customer onboarding
- Customer engagement
- Customer service
- Sales tracking
- Point of sale
- Problem solving
- Analytical skills
- Attention to detail
- Time management
- Team building
- Training staff
- Effective communication
- Conflict resolution
- Customer assistance
Certification
- Armed/Unarmed Security License
- CNA License
- Certified in SEO and Digital Marketing
Timeline
Mobile Expert
OSL Retail Services
06.2023 - 05.2026
Security Officer
Wintrust Arena
01.2019 - 06.2023
Security - Armed Unarmed Security License
Security Training Center
08.2013 - 09.2013
Assistant Manager
KB Toys
11.2012 - 05.2018
Certified Nursing Assistant
Crestwood Terrace Psychiatric Rehabilitation
09.2001 - 10.2011
Certified Nurse's Aide - Nursing Assistance
Kennedy King College
06.2000 - 08.2000
Morgan Park High School