Angela Soto
Summary
Professional with extensive experience in mobile device support and customer engagement, adept at guiding customers through product selection to enhance their understanding and improve sales outcomes. Developed and delivered training sessions for new staff, which resulted in improved team performance and increased customer satisfaction. Collaborated with cross-functional teams to streamline inventory management processes, leading to enhanced operational efficiency. Implemented troubleshooting protocols that effectively reduced customer wait times and improved service delivery effectiveness.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Somerville
06.2019 - Current
- Guided customers through product selection to enhance mobile device knowledge and improve overall sales experience.
- Developed and delivered training sessions for new staff, resulting in improved team performance and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes, leading to a more efficient inventory management system.
- Implemented troubleshooting protocols that decreased customer wait times and enhanced service delivery effectiveness.
- Analyzed customer feedback to identify trends, driving initiatives that increased product offerings based on consumer demand.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
Sales Associate
Forever 21
Dorchester
09.2018 - 06.2019
- Delivered exceptional customer service by actively engaging with shoppers, fostering a welcoming environment and enhancing overall satisfaction.
- Maintained organized merchandise displays, utilizing effective visual merchandising techniques to increase product visibility and attract customer interest.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience and contributing to daily sales goals.
Sales Associate
TJ Max
Dorchester
09.2016 - 09.2018
- Delivered exceptional customer service by actively engaging with shoppers, fostering a welcoming environment and enhancing overall satisfaction.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience and contributing to daily sales goals.
Front Desk Receptionist
Holster staffing inc
Boston
09.2016 - 10.2017
- Managed front desk operations, providing exceptional customer service and resolving inquiries to enhance client satisfaction.
- Coordinated appointment scheduling and maintained accurate records, ensuring efficient office workflow and timely service delivery.
- Handled multi-line phone systems, directing calls appropriately and maintaining professional communication with clients and visitors.
Education
Cristo Rey High School
Boston, MassachusettsSkills
- Mobile device support
- Customer engagement
- Product knowledge
- Inventory management
- Technical troubleshooting
- Customer service excellence
- Product knowledge enhancement
- Sales performance improvement
- Front desk operations
- Basic math
- Point-of-sale system
- Conflict resolution
- Multitasking and organization
Languages
English
Full Professional
Spanish
Professional
Timeline
Mobile Expert
T-Mobile
06.2019 - Current
Sales Associate
Forever 21
09.2018 - 06.2019
Sales Associate
TJ Max
09.2016 - 09.2018
Front Desk Receptionist
Holster staffing inc
09.2016 - 10.2017
Cristo Rey High School